Opera 3 Service Management streamlines your customer contract management, improves service functions and makes communication with staff on the road easier.
Opera 3 Service Management streamlines your customer contract management, improves service functions and makes communication with staff on the road easier. An integrated approach to improving your service and retaining customers can bring major efficiencies and benefits to your business. CSG have a powerful and flexible suite of software specifically for the service sector, helping you manage your workforce, customers and suppliers much more profitably.
Key features of CSG Service Management:
- Fully integrated contract management, project processing and Helpdesk management system, helping you build exceptional relationships with your customers.
- Complete integration with your accounts, email & CRM systems – stores customer data in one central location and eliminates the need to operate multiple software packages.
- Flexible service contracts and billing.
- Simple wizard enables you to maintain a full service history specific to a contract.
- Intuitive Resource Scheduling allows for complex planning of engineers, staff and other resources in a visual diary-based system.
- Networking of PDA’s, Web Forms and TomTom GPS Telematics allows swift entry of key information at customers’ premises, such as time, expenses and customer signatures, enabling a shorter billing cycle and improved cash flow.
- Creates a knowledge base from resolved helpdesk and service calls ensuring a register of solutions is available to you at the touch of a button.
- Detailed customer history for all processing areas.
- Option to integrate with Document Management, enabling electronic capture and retrieval of documents, e.g. contracts, terms & conditions, equipment audits and worksheets.
For more information on how CSG can help your organisation, please click one of the following links:
