Pegasus Instant Messenger (PIM) is a communications framework, which can be easily configured, via a user-friendly wizard, to generate a user definable message. This automatically generates a pop-up window to alert the relevant recipients regarding their chosen criteria, such as:

• Escalate overdue invoices to the Credit Control Manager
• Monitor stock levels dynamically to enable more efficient stock control
• Warn the Budget Holders of information which are outside the budgetary control thresholds

PIM is based on real time data within Opera II; the content of the instant message is dynamically generated and completely up-to-date.

“The great thing about PIM is that you can run a report and send it to the relevant recipients even when you’re not at work – if you’re on holiday or off sick - you know the job will still be done!” Helen Whayman - R A Rodriguez UK Ltd

Benefits

•  Developed with the small to medium sized business in mind, PIM does not depend on large-scale or costly hardware systems, offering:
• Ease of Use – there is no need to invest in expensive training or consultancy, PIM is easy to configure and use.
• Data Security – PIM’s security is independent of Opera II; it is safe to deploy information to a variety of personnel, ranging from stock and despatch to sales and accounts staff.
• Independent Delivery - PIM is linked with internal and back office systems; there is no need for a permanent web connection, as is the case with most other ‘instant messenger’ type products.

Recent Enhancements

• Instant Notes provides PIM users with the ability to send ad-hoc messages to other PIM users. Instant Notes contain fields for name, company and telephone, as well as up to 10 customisable tick boxes and a message area for free text. Instant Notes are an ideal replacement for paper based notes, including ‘while you were out’ messages.
• A user is now able to control how their PIM status is displayed to other PIM users. Where the status is not manually selected and no activity is detected for a user-defined number of minutes, the user’s status is automatically set to Away. Subsequent activity resets the user’s status back to Online. Chat requests are only possible with users that are shown as Online.
• When Out of Office is activated, PIM pop-ups are automatically forwarded to a recipient of the user’s choosing.
• Three different levels of priority are now available: low, normal and high. The background colour of pop-ups is altered according to the priority (low: green, normal: yellow, high: red), together with the sound played when the pop-up appears and the priority flag on PIM e-mails.
• Users are now able to choose how a pop-up appears on their screen, with a choice of slide, fade or none. In addition, the user is now able to select where on their screen pop-ups are displayed. Options allow for positioning on the 4 corners of the screen, as well as the direction in which additional pop-ups are added.
• The Advanced Task Wizard has been enhanced to allow file attachments to accompany the results in PIM e-mails and pop-ups. E-mail messages contain a file attachment in the conventional manner and pop-ups display a paperclip icon informing the user that there is an attachment.

Download Brochure 

Use the below links to find out more about PIM

• The Case for Real-Time Response and Resolution - research paper considering benefits of instant messaging over e-mail
• Tackling Junk E-mail