Working to ensure the long term success of your investment
With any IT implementation, choosing the software is only one part of the process. Equally important is the quality of the implementation and training that will enable you get your most return from your investment. In the world of IT, poor planning and failure to recognise the customer's requirements invariably result in failure.
At CSG we understand that planning and controlling any IT project from start to finish is pivotal to the success of the overall implementation. This can only occur with the right people and experience, and a proven methodology to deliver projects on time and on budget.
We specialise in producing specific implementation plans and training courses designed to ensure you get the most from your Pegasus Opera II, Pegasus Opera 3, Pegasus CIS and Sage software systems.
How CSG will manage your implementation
Project Management
With dedicated Project Management staff involved from the inception of projects through to completion, you will have a representative working on your behalf to ensure all resources are planned, reviewed, and managed to fulfil the requirements of the project. Thus meeting all milestones and deadlines, and staying within budget.
Our consultants have the flexibility and experience to adapt easily to changing requirements, whilst identifying and controlling the risks inherent in all IT projects.
Installation
By the time we begin implementation we’ll already have an excellent understanding of your business. The installation will be implemented with pin-point accuracy and attention to detail. We'll help manage the entire process of installation and data migration with as little disruption to your business as possible.
We will appoint a dedicated project manager who will create an implementation plan in close consultation with you, to minimise any system downtime during the transition process.
Training
For your business to realise the full potential of your new system, staff will of course need to receive comprehensive training. Training is a best foot forward approach within CSG and it's always a fundamental part of any new implementation plan.
We’ll make sure that your people are not only technically competent with operating the system, but that they also feel at ease using it.
You can expect friendly, flexible and reliable people who deliver high standards every time. We can increase your company's productivity without increasing headcount by enrolling your staff on our tailor made training courses.
Training can take place at your premises or alternatively at our Head Office training centre. And once your system is up and running we’ll keep you operational with our comprehensive Pegasus Opera II, Pegasus Opera 3 and Sage support services.