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CSG
Case Studies

The Client

As the largest set of barristers in South West Wales, Angel Chambers is based on the SA1 waterfront in Swansea.

The Brief

With some 60 users and a rather dated server and hardware infrastructure providing applications, email and domain services, efficiency and productivity were being impacted by speed and performance issues. There were also incompatibility problems with versions of documents created externally along with constant issues relating to storage on the mail server with users having to constantly archive mail.

The Solution

A full evaluation of the systems and infrastructure by CSG resulted in the implementation of server virtualisation and virtual desktops with two high performance servers running latest MS Windows Server and Exchange server operating systems.

This means that one high performance application server can operate MS Remote Desktop Services to provide end user computing; this is delivered to thin client devices but is centrally managed for ease of application deployment and on-going administration.

The infrastructure is then backed up via disc imaging technology to ensure continuity in the event of a hardware failure or disaster. Most importantly, proactive managed support ensures the systems are monitored and managed 24/7, therefore identifying issues before they impact.

"The upgrade in technology has ensured our systems are updated and our staff can work more productively. CSG managed the project installation over a weekend to provide minimum disruption to the Chambers systems and whenever there are support issues they are rectified in an appropriate manner and timeframe by CSG's helpdesk team."

Gill Heinrich, Angel Chambers

The result

Higher performing equipment and faster architecture means that members of the Chambers and their support staff can work more efficiently thanks to seamless integration with mobile devices, tablets and laptops. Costs have also been reduced as a result of lower hardware provisioning bills and reduced power consumption.

What’s more, the new virtual desktop means that there is no longer any need for direct local processing at desktop level therefore reducing the total cost of ownership and minimising on-going maintenance. Members of Chambers also now benefit from standardised versions of documents.