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Case Studies

The Client

Bro Myrddin is a charitable not for profit Housing Association, led by a board of 12 volunteers, providing housing across Carmarthenshire and Pembrokeshire. They improve and maintain around 800 homes and provide a range of housing services to their residents and other stakeholders.

Bro Myrddin's residents include single people and families, yound and older people and their homes range from individual flats and houses to sheltered housing schemes and people with care needs.

The Brief

Following a review of the IT infrastructure at Bro Myrddin and discussions with the onsite IT Manager, it was clear that new enhancements in technology would help deliver real benefits to the user base and key stakeholders. A key requirement was allowing the user base to "HOT DESK" and provide a system that would be flexible enough to cope with changing demands for remote working.

The Solution

Following consideration of a variation of technologies, CSG provided a solution for Microsoft Hosted Exchange, where the critical e-mail services moved to the data centre for continuity and disaster recovery purposes. In the event of a site loss or systems failure, e-mail services would be available and accessible via any device with an internet connection.

In order to streamline support and deliver "HOT DESKING" functionality, CSG recommended a virtual desktop solution be provisioned with 2 x high performance HP DL380 servers which would be load balanced. Should there be a server failure, continuity of services would remain. This also meant that the exisiting legacy desktops would be decommissioned and replaced with thin client terminals requiring effortless management and maintenance. All required changes are therefore applied once to the terminal server farm and automatically rolled out to the user base.

"CSG respond quickly to our requests and provide a trusted and professional service, which is important to us. We have an excellent working relationship that allows us to work in partnership to achieve the goals of our organisation while demonstrating superb value for money."

Matthew Allen, Principal Systems Analyst

The Result

The cloud and virtulisation solution allowed Bro Myrddin's IT Manager to utilise a system that was easier to maintain and support ongoing. There is continuous on going supprt from CSG where the network is monitored on a 24/7 basis. The virtual desktop deployment provided a substantial elevation in performance with a faster and more resilient infrastructure that would remain reliable should the worst happen.

Implementation of cloud and remote desktop services has allowed Bro Myrddin to take advantage of quicker timeframes to deploy additional desktop sessions, cost savings on power usage and the knowledge that the internal systems are robust enough to cope with failure. Coupled with enhanced user productivity and peace of mind knowing that the IT systems are protected by industry leading technology, Bro Myrddin are in safe hands.