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CSG
Case Studies

The Client

The Celtic Manor is a luxury golf and spa resort situated in Newport, South Wales. It was the venue for the 2010 Ryder Cup which was the first to be held in Wales and will host the 2014 NATO summit.

It is also the first and only 5* hotel in Wales.

The Brief

With a diverse workforce, Celtic Manor relies upon software to process both weekly and monthly payroll and generate reports for the senior management team. 

Celtic Manor were looking to assess its entire workforce, categorising employees into Eligible Jobholders, Non-Eligible Jobholders and Entitled Worker status, before automatically enrolling those who are eligible or opt-in. Crucially, the process needed to be managed on an ongoing basis to ensure changes were implemented when appropriate and live records were maintained.

The Solution

Following a successful transition to RTI, Pegasus Opera 3 will be integral as the resort prepares for its Auto Enrolment staging date. CSG reviewed the software requirements and recommended implementing Opera 3 across all areas. CSG also advised on the better use of functionality and processes within the software and improved recovery on employee data and categorisation.

"CSG have provided us with our Pegasus Payroll Software and support services for over 10 years. We are happy with the advice and help we receive from their support team."

Russell Bartlett, Payroll Manager

The Result

As a result of Opera 3, Celtic Moanor's transition to RTI was a stress-free process, and while Auto Enrolment was potentially very complex, CSG and Opera 3 will help Celtic Manor to manage this complexity, and ensured that the initiative was implemented successfully.

Our highly specialist team now supports the whole range of Pegasus business and payroll software for The Celtic Manor. With 24/7 remote monitoring and regular reporting to ensure ultimate performance, Opera 3 is the ideal solution.