Tel: 0330 400 5465
Tel: 0330 400 5465
Fully Managed IT Services for Plaid CymruVISIT SITE
Plaid Cymru were experiencing difficulties with their IT and required an external company to give them a second opinion. There was a legacy network in situ which needed updating in order to streamline the IT function and generate greater productivity in the workplace. Plaid Cymru briefed CSG on how their critical databases and applications required to be available network wide, staff have options on remote working and have access to key business applications outside of the office.
Blackberry services needed integrating to the coporate network and ongoing IT network management and support was a fundamental need. There was also a plan in place to move offices and the challenge of making the new premises adapt to the IT needs.
CSG surveyed Plaid Cymru's new offices in Atlantic Wharf in order to understand the requirements for providing networking infrastructure services, that would support both data and voice systems. Following agreement, CSG relocated the IT function to the new premises, minimizing downtime risks for the client so that services were quickly available to staff. There was also little IT expertise onsite so CSG provided day-to-day network administration and support via our virtual helpdesk.
In 2015, Plaid Cymru were experiencing challenges surrounding performance, storage, unsupported operating systems and legacy applications. CSG met with key stakeholders to discuss the requirements for the party moving forward and recommend a solution that suited their needs and budget. The solution was to migrate the systems to a new HP host server operating Windows Server 2012 and migrating email services to Exchange Server 2013. A comprehensive backup and disaster recovery service was delivered, CSG’s helpdesk took ownership and management of the systems backup and disaster recovery plan to ensure continuity of the critical services.
Recently, CSG provided further support to Plaid Cymru by implementing Cyberoam Next Generation Security appliance to protect the network against emerging threats.
"We have built a long term partnership with CSG and they fully understand our needs as our IT demands change throughout the year due to campaigns. CSG always go the extra mile to ensure that the systems are maintained and supported to the best possible standards. We would most definitely recommend CSG to businesses or organisations looking to improve their IT."