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Tel: 0330 400 5465

CSG
2 Sites
65 Users
46% TCO Decrease
1 Fixed Monthly Fee

The Client

Clear Thinking. It is what you expect from a law firm and that is what Hutchinson Thomas offer.

Hutchinson Thomas has a reputation for providing its clients the highest quality legal representation in its various specialist fields.

They do this by understanding clients needs and consistently exceeding their expectations.

Hutchinson Thomas were the first law firm in Wales to achieve the Law Society mark of excellence and the firm and many of its lawyers are recognised year on year in the “Legal 500” publication as leading individuals in their field.

Whilst Hutchinson Thomas consider that substance is more important than style, the state of the art offices in Swansea and Neath provide them with a first class environment to practice law and ensure their clients receive the service they deserve.

The Brief

Following a Microsoft Network Audit conducted by a CSG Solutions Architect and conversations with the onsite IT Manager, a recommendation was put across to enhance the current infrastructure in place and improve performance reliability.

CSG Helpdesk services were required to the 60 + staff across both sites and critical proactive remote monitoring, management and managed services provisioned to ensure the health of the IT systems was principal.

The Solution

Following discussions surrounding a multitude of technologies, CSG recommended a private hybrid cloud IT system solution. A cutting edge HP virtual server onsite tied in with Microsoft Office 365 e-mail services in the cloud was put forward.

CSG rolled out a large HP desktop and laptop farm with optimised equipment to replace existing legacy hardware, brought in with CSG’s 360° Managed Support Programme inclusive of helpdesk support to over 60 staff and proactive remote monitoring and automation tools.

To deliver against the disaster recovery objectives, CSG have deployed leading back up and disaster recovery technologies that are monitored and managed by our Helpdesk staff that will provide ongoing data replication ensuring continuity of business. Should a disaster occur staff can seamlessly access files, data and information without any loss of services.

Cyber security services were deployed through Sophos Endpoint Encryption and Sophos Central Security Suite integrated via Sophos "Heart Beat" technology. This solution would provide two factor authentication, protection against ever emerging and evolving threats such as malware, ransomware and exploit kit attacks.

The Result

The solution has allowed Hutchinson’s staff to utilise an infrastructure that is easier to maintain and support ongoing which has resulted in large cost reductions for ongoing maintenance. There is a vital Managed Support service now in place from CSG where the entire network is monitored on a 24/7/365 basis and the 60 + staff are supported via a 1st, 2nd and 3rd line tiered helpdesk system. The deployment of new HP hardware has provided a substantial performance uplift with a faster and more resilient infrastructure that will remain reliable should the worst happen.

"It’s great to know all our technology needs are handled by one company. The quality of support CSG provide is superb, delivering a prompt response to all our technical queries. They are able to offer advice and support that is tailored to our needs. I would gladly recommend them to anyone."

Helen Rowden, Hutchinson Thomas Solicitors