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CSG
Case Studies

The Client

Dow Corning is a global manufacturer of silicon-based materials.Their manufacturing plant in the coastal town of Barry, South Wales employs around 600 people.Dow Corning has strong links with Barry and is a major contributor to the area’s economy.Silicone production started in Barry in 1952 then a major expansion programme in the late 1990s with a £200m investment made the Barry site one of the most advanced silicon-based materials manufacturing facilities in the world.

The Brief

Dow Corning Barry site faced its own challenges supporting its ever growing IT users and the demands a global company such as Dow Corning puts on the resources of the local IT support desk.It was decided therefore to outsource the additional IT resource however this came with its own challenges.

CSG already supplied Dow Corning with Resident IT Staff and was asked if it could assist.

The Solution

Dow Corning logo

CSG provide a small Specialist Resident IT support team to assist in the overall support of the Barry Site.  Working as part of the global IT support desk it is imperative that continuity of correct staffing levels is maintained. CSG achieve this by introducing shadow specialist engineers for each of our

Resident Support Specialists.  Thus assuring continuity in the event of any absence of our specialist resident support team including on call and out of hours support services.

 

"The assured continuity of IT support services provided by CSG has been essential in supporting our IT infrastructure and user base. They are an integral part of our support team. "

Daniel Jones, UK IT Operations

The Result

CSG have created a cost effective solution to a critical IT demand our specialist support team are embedded within the frame work of the Barry IT support desk and guarantee continuity of specialist engineers through the introduction of a shadow workforce even for 24/7 on call duty.