Customer Service Questionnaire

Our customers matter Most

As Wales and West's foremost accounting and technology solutions provider, we are striving to improve our quality of service. Please help us by completing the following brief questionnaire.

Your details:

Name:

Job Title:

Company:

Email:

Tick the box that you feel is a measure of service level	Excellent	Good	Fair	Poor	V/Poor
RECEPTION
Calls handled in a friendly, courteous & efficient manner
HELPDESK
How helpful and courteous do you find our Support staff
How knowledgeable do you find our Support Staff
How do you rate response times in solving your problems
ENGINEERING DEPT
Response times following your initial call
Appearance and attitude of our engineers
Knowledge and quality of work
GENERAL
How your training was organised and delivered
How you're kept informed of news and developments
Understanding, advice and professionalism of sales staff
Courteous & efficient manner of our administration staff

If you have any further comments which can help us improve our service, please include them here:

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Customer Service Questionnaire

Your details:

RECEPTION

HELPDESK

ENGINEERING DEPT

GENERAL