An integrated approach to improving your service and retaining customers can bring major efficiencies and benefits to your business. CSG have a powerful and flexible suite of software specifically for the service sector, helping you manage your workforce, customers and suppliers much more profitably.
Key features of CSG Service Management:
- Fully integrated contract management, project processing and Helpdesk management system, helping you build exceptional relationships with your customers.
- Complete integration with your accounts, email & CRM systems – stores customer data in one central location and eliminates the need to operate multiple software packages.
- Flexible service contracts and billing.
- Simple wizard enables you to maintain a full service history specific to a contract.
- Intuitive Resource Scheduling allows for complex planning of engineers, staff and other resources in a visual diary-based system.
- Networking of PDA’s, Web Forms and TomTom GPS Telematics allows swift entry of key information at customers’ premises, such as time, expenses and customer signatures, enabling a shorter billing cycle and improved cash flow.
- Creates a knowledge base from resolved helpdesk and service calls ensuring a register of solutions is available to you at the touch of a button.
- Detailed customer history for all processing areas.
- Option to integrate with Document Management, enabling electronic capture and retrieval of documents, e.g. contracts, terms & conditions, equipment audits and worksheets.
For more information on how CSG can help your organisation, please click one of the following links:
