Helpdesk support services, is the central point of contact for the entire CSG support services portfolio. CSG`s comprehensive helpdesk solutions incorporate a wide breadth of activities from the complete customer service desk, technical support, and call management.

CSG support helpdesk is not only a technician with a phone providing support and guidance on all major ICT hardware and software from desktop to networks and servers; it is also the link to our organisational core to coordinate all your IT service needs.

This includes comprehensive Tech Support/Helpdesk Services, Network Design, Engineering and Maintenance, as well as Remote System Monitoring and Control.

Standard Cover 

• Guaranteed Response Levels
• Parts and Labour
• Loan Equipment
• Technical Support Hot Line
• Full Helpdesk Facilities with Call escalation tracking
• 4 Hour Response: File Servers, Network Operating Platform & Communications
• 8 Hour Response: Workstations and Printers

REPLACEMENT EQUIPMENT POLICY

CSG will replace FREE of charge any equipment covered by CSG Maintenance that is deemed beyond economical repair with similar or higher specification equipment

OPTIONAL SERVICES FREE OF CHARGE

In addition to the standard cover service provision, we also offer three additional services FREE of charge:

Remote Support and Internet Support
Software diagnostic checks and preventative maintenance monitoring can be initiated from the desktop, vastly reducing down time.

Disaster Contingency
This is designed around your main contract schedule and gives a minimum network system of up to 5 users and includes network printers, data cable infrastructure and many more benefits.

ICT Equipment Asset Management
To create an Asset Register of all ICT equipment listing all relevant technical details. Each piece of ICT equipment is given an asset number and CSG maintain the asset register on your behalf, with updates available on request.

Download Brochure


To find out more about our Technical Support services call our sales team on
0845 051 5506 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .