This is our traditional Hardware Support cover which as with all CSG contracts gives you a whole lot more. Our unique cover includes:
- Guaranteed Service Response Levels
- Immediate remote response via secure website
- Helpdesk facilities with full monitoring and call escalation tracking
- Secure call logging and real-time call tracking from your desktop
- Telephone hotline, speak to support personnel for any query
- Loan equipment
- Complete recovery of data
- Replacement equipment policy
- Business Continuity Planning
- Anti virus and security support
- Backup management
- Intelligent proactive remote system monitoring
- IT/Telephony asset management
- Quarterly review meetings
OR, chose your own support coverage to suite your specific business needs.
CSG REPLACEMENT EQUIPMENT POLICY
Computer Services Group will replace free of charge to the customer, any equipment covered by CSG Maintenance that is deemed beyond economical repair with a similar or better specification. CSG are a more pro-active Support Company than any other Service Provider. Included as part of our Standard Support Contract, we offer these additional Services and Support features:
Remote Secure Support
CSG introduced the extremely secure Citrix Remote Service to its customers from August 2003. Software Support Diagnostic checks and preventative maintenance monitoring has been initiated from the desktop, vastly reducing down time.
System Remote Monitoring Support (Optional)
Let CSG watch over your whole system 24/7. Real time alerts are sent to our engineers reporting problems or potential future failures allowing us to respond in a manor conducive to your business.
Daily reports can be sent to you via email confirming your system status. Weekly or monthly full system reports are also available. This service allows to us be more proactive in the support service we offer through using the latest support monitoring techniques.
Business Continuity Planning & Disaster Contingency
This is designed around your Main Contract Schedule and gives a minimum network system of up to 5 users and includes Network Printers, Data Cable infrastructure and many more benefits. A Contract is enclosed for you to sign and return our copy to us.
If your Disaster Contingency / Recovery requirements are specific, a separate more comprehensive Disaster Contingency contract can be structured and implemented to compliment the main support contracts.
ICT Equipment Asset Management
To create an Asset Register of all ICT Equipment listing all relevant technical details. Each piece of equipment will be given an asset number and CSG will maintain the Asset Register on your behalf, sending you update’s upon request.
Through our strategically postioned offices CSG are a leading provider of proactive IT Support throughout Wales, the Midlands, Bristol, Somerset, Wiltshire, Gloucester, Devon and Cornwall.