CSG’s 360° Managed IT Support for businesses will help your company realise all the benefits that come from outsourcing your IT.
Whether you are a single site or multi-site operation, we offer a flexible range of service options, from remote back up and monitoring of your in house infrastructure, through to CSG taking responsibility for all aspects of your IT and telecommunications, as a managed service.
Put simply, we provide a complete programme of IT support for all your IT and communication services.
- Under our 360° Managed IT Support programme we can:
- Manage multiple networks and sites from a single interface
- Monitor every desktop, server and network device
- Control any device anytime, anywhere
- Generate reports to speed up troubleshooting
- Protect all network endpoints with enterprise-class security
- Automate more tasks with automated self-healing
Proactive IT Support
Our proactive IT monitoring of your systems means we can identify a problem as soon as it arises, rather than waiting for you to tell us. In fact in many cases we will have dealt with a problem before you are even aware of it. The system will automatically check error alerts, identify false alarms, escalate issues and suggest resolutions.
Professional IT support
In the event that or professional IT support technicians need to attend to your IT equipment on-site, you can be confident that the problem will be dealt with quickly and professionally. All our engineers are Microsoft Certified, a qualification that demonstrates our people have comprehensive skills in deploying, supporting, and optimising IT infrastructures.
- Please click here to reveal more information on our Managed IT Support - including: 24 hour IT Support Helpdesk, Email and web security, IT Support Monitoring Platform, Managing 3rd Party Vendors and more
- Peace of mind – your systems are automatically monitored 24/7 by our virtual engineers
- Less risk of downtime with rapid resolution of system issues
- Easier budgeting with a fixed monthly fee and no hidden charges
Frees up your IT people for more productive work
- Unlimited data storage capacity – we have access to massive data storage facilities, so you will never run out of hard drive space
- Secure data – industry standard firewalls and security will give your system maximum protection from spam and internet threat
- Service Level Agreement (SLA) is your guarantee of excellent support
- Managed backup and disaster recovery option.
24 hour IT Support Helpdesk
As a CSG customer you will have access to a comprehensive support package and reporting tools, including internet call logging and call tracing, historical call history, direct user portal to CSG helpdesk, weekly/monthly statistics on your entire IT and communication system, quarterly review meetings and access to our 24 hour IT support Helpdesk. Professional IT support you can rely on.
Email and web security
Our email security offers extremely effective protection against spam, and new and emerging web threats such as viruses, spyware, Trojans, worms and phishing, before they can access your network. There is no hardware to configure, and no ongoing upgrades and maintenance.
IT Support Monitoring Platform
Key to this service is CSG’s managed intelligent support platform. This is leading edge technology which provides 24x7x365 monitoring and managing of your system, and asset inventory management to ensure the health, availability and performance of your IT infrastructure. You benefit from a round the clock service without the staff costs usually associated with it.
Managing 3rd Party Vendors
Many businesses deal with multiple hardware, software and services suppliers which can be complex and time consuming when you need to co-ordinate support between them. With CSG 360° Managed IT Support we will manage your 3rd party vendors and provide a single point of contact for your IT and communication related issues.
Key benefits of CSG 360° Managed IT Support:
Our 360° Managed IT Support includes our tried and tested IT security systems, providing businesses with extremely high levels of protection for their data and systems.
We can work either with your in-house IT team, or as a fully outsourced service. Either way, working with CSG will free up valuable time for your IT people, leaving them to focus on more productive development and planning, rather than dealing with routine day-to-day issues.
The result is that you can operate your business with less risk of downtime or slow response times, safe in the knowledge that any problems will be resolved quickly, at no extra cost, and with little or no need for you or your team to get involved.