Our traditional telephony support contracts as you would expect from CSG gives a truly comprehensive cover on most makes of phone systems, including software switch products.
CSG's unique cover includes:
- Guaranteed service response levels
- Immediate remote response via secure website
- Secure call logging and real-time call tracking from your desktop
- Helpdesk facilities with full monitoring and call escalation tracking
- Telephone hotline, speak to support engineers for any query
- Loan equipment
- Recovery of switch setup data
- Replacement equipment policy
- IT/Telephony asset management
- Secure remote monitoring
OR, chose your own support coverage to suite your specific business needs.