Version 1 – 11/05/2026
Authorised Use Only
This computer system is the property of CSG Computer Services Ltd and is provided strictly for authorised business use. Access to and use of this system is limited to authorised employees, contractors, and approved third parties for legitimate business activities carried out in accordance with company policies and procedures.
Acceptable Use and Monitoring
By proceeding to log on, you acknowledge and agree that your use of this system is governed by all applicable company policies, including but not limited to information security, acceptable use, data protection, and confidentiality requirements. You further acknowledge that this system, along with all associated devices, networks, and communications, may be monitored, recorded, and audited at any time for security, operational, and compliance purposes. This may include the interception, review, and retention of any activity or communications conducted on or through company systems.
Users should have no expectation of privacy when using this system. All information created, stored, transmitted, or received using this system remains the property of CSG Computer Services Ltd. Monitoring and processing activities are conducted in accordance with applicable laws and regulations, including relevant data protection legislation, to ensure the integrity, security, and appropriate use of company systems and data.
Artificial Intelligence [AI] Use
CSG Computer Services Ltd provides approved artificial intelligence tools, including Microsoft Copilot, for business use. These tools are deployed in accordance with enterprise data protection [EDP] principles and operate within defined EU data boundary controls to ensure that company and customer data is handled securely and in compliance with regulatory requirements.
Other AI tools, including personal tools or those not yet formally approved, may be used to support legitimate business activities where they add value or are necessary for a role to be carried out effectively. Whenever any such tool is used, users must ensure that no identifiable or sensitive company, customer, or third-party information is entered into it. This includes, but is not limited to, names, email addresses, physical addresses, IP addresses, authentication credentials, financial information, or any other data that could directly or indirectly identify an individual, organisation, or internal system.
CSG is actively developing its own AI capabilities, which will in time become the standard tools for these tasks. As that provision matures, the range of approved tools will be defined more tightly and reliance on non-approved alternatives will be reduced accordingly. In the meantime, all use of AI tools must comply with company policies relating to data protection, confidentiality, and information security. Any misuse of AI services that results in the inappropriate disclosure or handling of sensitive information may be treated as a serious breach of company policy.
Unauthorised Access and Enforcement
Unauthorised access to or use of this system is strictly prohibited and may result in disciplinary action, up to and including termination of employment or contract, as well as potential civil or criminal proceedings. Use of this system by contractors or third parties constitutes acceptance of these terms and subjects such users to the same conditions, restrictions, and monitoring as employees.
Incident Reporting
Any suspected security incident, data breach, or misuse of this system must be reported promptly in accordance with company procedures.
If you are not an authorised user, you must not attempt to log on and should disconnect immediately.