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Investment in New Software

CSG as a Managed Service Provider is committed to giving our customers the best and most secure support management solution on the market. We have therefore made the largest investment the company has ever made in obtaining such software.

We have seamlessly rolled out ConnectWise to our customers successfully, but as with any complex system there are bound to be unexpected teething problems.

ConnectWise is aimed at providing customers with the best and most secure support management solution on the market, and in order to keep our excellent customer service standard, we have also welcomed four new staff across three departments, and are recruiting additional support engineers.

Ron Vyse, managing director of CSG Computer Services Group, said:

“Following a substantial investment in new software technology, we have brought in additional staff as we gear up for an extremely busy year. Our new system allows us to service and support our customers more efficiently, whilst adhering to the demands of the most recent legislation.

“With ConnectWise, we are able to nurture our customers as we can distribute technical resources as needed, it takes away repetitive maintenance tasks leaving helpdesk staff providing support where needed and ensures customer requests are addressed efficiently.”

As well as the investment in new staff and new software, we have also started refurbishment work at our Head Office in Bridgend. We look forward to welcoming visitors once work has been completed.

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