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National Apprenticeship Week - Luke Hood


Luke Hood


IT Technical support Apprentice

Why did you apply for the CSG apprenticeship?  

I wanted a job in the field of IT support and CSG trains me in that field and provides me with a job at the same time. I also learn networking skills and principles which is a subject that is very important in modern IT yet it was missed out on both the college and A-Level courses that I did on ICT.

What does a normal day look like? 

Most of the day I’m doing simple support calls, if I encounter any difficulty with a call I ask a colleague for help.

Where do you see yourself in three years’ time? 

Hopefully in three years’ time I’ve considerably improved my skills as a technical support engineer and have progressed to a second line engineer.

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