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National Apprenticeship Week - Nathan Richards


Nathan Richards


IT Technical Support Apprentice

How long have you been at CSG: 

One year and three months

How have your skills developed since starting your apprenticeship?

I have learnt how to resolve basic faults on the systems, how to fix and maintain various types of office equipment including printers, scanners, laptops and desktop PC’s. I have assisted with system upgrades as well as learnt how to efficiently respond to IT support tickets raised, checking and troubleshooting internet connectivity, as well as setting up new user accounts and re-installing drivers. No two days are the same at CSG and over the last year I have learnt a great deal to help me further develop as a technical support engineer once I have completed my apprenticeship.

Where do you see yourself once you have completed your apprenticeship?

Once I have completed my apprenticeship and gained my qualifications, I hope to become a 1st Line Technical Support Engineer and further my knowledge in the IT industry.

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