Computer Services Group (CSG) 2024 Year in Review!
2024 has been a transformative period for both CSG and the broader technology landscape. We’ve witnessed significant advancements in technology and security, introduced innovative new products and services, and observed a growing demand for businesses to leverage artificial intelligence while maintaining a robust security posture.
At CSG, we have continued to provide cutting-edge solutions to our clients, ensuring they stay ahead in an ever-evolving digital world. Our collaboration with industry leaders like Microsoft and Sophos has enabled us to offer a comprehensive suite of products and services designed to meet the diverse needs of our customers.
Overall Growth Increase
28% increase in revenues
20% growth in our workforce
Expansion into New Markets
CSG has successfully expanded into enterprise markets, driven by the success of projects involving significant networking technology changes, Azure Migration, and assisting companies in centralising their technology services during acquisitions. Our expertise in these areas has enabled us to support businesses in achieving seamless integration and enhanced operational efficiency.
In addition to our core offerings, we have strengthened our position as an MSP provider, delivering comprehensive Cyber Security as a Service solutions. These include:
- 24/7 Managed Detection and Response (MDR)
- Awareness Training
- Dark Web monitoring
- Penetration Testing and more.
As businesses increasingly leverage AI for growth, it is crucial to address the associated risks. CSG not only provides essential security adoption services but also offers AI business review and transition services to ensure a secure and effective implementation of AI technologies like Microsoft Copilot.
Technological and Security Advancements
In 2024, we have witnessed remarkable technological and security advancements that have significantly impacted not just the technology industry but also the manufacturing, health, education, charity and other industries. One of the most notable trends has been the widespread integration of generative AI into everyday business operations, enhancing efficiency and innovation across various sectors. Additionally, the adoption of zero trust security architecture has become a cornerstone for organisations aiming to bolster their cybersecurity defences. This approach ensures that every access request is thoroughly verified, reducing the risk of breaches. Advancements in edge computing and 5G technology have enabled faster and more reliable data processing, supporting the growing demand for real-time analytics and IoT applications. These technological strides, coupled with a heightened focus on sustainable technology and green IT, have paved the way for a more secure and efficient digital landscape which we have enjoyed supporting our fantastic customers with.
New Product and Service Offerings
We are proud to have introduced several new products and services this year. Our latest offerings include advanced cybersecurity solutions, AI-driven analytics tools, and enhanced cloud services. These innovations have been instrumental in helping our clients navigate the complexities of the modern digital landscape.
Microsoft has also made significant strides, with new releases and updates across their product line-up. From the anticipated Windows 12 to the latest enhancements in Microsoft 365 and Azure, these developments have provided our clients with powerful tools to drive their business forward.
Sophos has continued to lead in cybersecurity, with notable releases such as Sophos Managed Risk, Sophos Firewall v21, and their first generative AI capabilities. These advancements have further strengthened our ability to protect our clients from evolving cyber threats.
Leveraging AI for Business Growth
The demand for AI-driven solutions has surged, with businesses increasingly recognising the value of AI in driving growth and innovation. At CSG, we have embraced this trend, offering AI-powered tools that enable our clients to gain actionable insights, optimise operations and enhance customer experiences. Our commitment to maintaining a robust security posture ensures that these AI solutions are deployed safely and effectively.
Throughout 2024, we have witnessed firsthand the increased demand across all industries to leverage AI for streamlining operations. From the intricate demands of suppliers to the dynamic needs of retail customers, businesses are turning to AI to enhance efficiency and drive innovation. At CSG, we have been at the forefront of this transformation, providing our clients with the tools and support they need to maximise the benefits of AI. Our expertise has enabled companies to integrate AI solutions seamlessly into their operations, ensuring they can harness the full potential of these technologies to improve productivity, optimise processes, and deliver superior customer experiences.
New Contract Wins
The team has been overjoyed to tap into new market areas and supply our services to a diverse range of new customers, including Seda Packaging, Women’s Aid, TSW Training, and HPJV Solicitors.
It’s been exciting to support a new range of businesses with their IT and cyber security strategies, helping protect more people as we face emerging threats from cybercriminals.
Partnerships
CSG has thoroughly enjoyed giving back to our local and wider community through various strategic partnerships this year. We’ve supported initiatives like the HM Government Cyber Explorers and Technocamps event, which aim to inspire and educate the next generation about cybersecurity and technology. Our team has also been actively involved in giving talks at local schools and colleges, sharing insights and experiences to motivate young minds. Additionally, our Marketing Manager, Eve Oliver, co-founded a new Women in Technology group called Innov8HER. This group has been instrumental in empowering women in tech, with Eve delivering inspiring talks both online and in person to young people looking to start their careers in technology.
Charity Support
CSG has been actively involved in several charitable events this year, demonstrating our commitment to giving back to the community. We proudly participated in our client’s Ty Hafan Football 5’s tournament, supporting a great cause through teamwork and sportsmanship. Additionally, our Marketing Manager, Eve Oliver, took on the challenge of running the Cardiff Half Marathon in support of our customer, Bawso. These events have not only allowed us to contribute to meaningful causes but also strengthened our relationships with our clients and the community.
New Products & Services
CSG are excited to announce new products and service offerings for our clients, providing improved solutions from our customers from important updates, such moving away from traditional phone lines.
- Cyber Security as a Service offering
- Migration companies in Teams Voice and moving away from the more traditional phone systems
- Horizon with Webex
- Lighthouse Patching & Vulnerability
TD SYNNEX Partner Visits
CSG had the pleasure of hosting visits from our esteemed Microsoft and Sophos partners this year. We welcomed TD Synnex account managers for insightful product update meetings, engaging training sessions, and enjoyable social meals. Additionally, we were thrilled to host Sophos at our Cyber Security event held at Hensol Castle in May, where guest speakers from Sophos shared their expertise and insights. These visits and events have strengthened our partnerships and provided valuable opportunities for collaboration and learning.
Staff Social Days
Getting together with staff members to relax and bond is crucial for fostering a positive and collaborative work environment. This year, the CSG team enjoyed several social evenings that allowed us to unwind and strengthen our connections. From our festive annual Christmas Party to a fun-filled evening out Bowling, these events provided the perfect opportunity for team members to interact outside of the office, share laughs, and build lasting relationships. Such gatherings not only boost morale but also enhance teamwork and communication, ultimately contributing to a more cohesive and motivated team.
Looking Ahead
In 2025, CSG aims to continue supporting our customers with the latest IT and technology solutions, ensuring they stay at the forefront of innovation. We are committed to helping Welsh and English businesses leverage AI advancements to optimise their operations and drive growth, all while maintaining a robust security posture. Our comprehensive offerings include not only core security adoption services but also AI business review and transition services, enabling our clients to safely and effectively integrate AI into their strategies. By providing these essential services, we strive to empower our customers to make the most out of AI advancements and achieve their business goals.