Welcome to Microsoft’s 2025 updates. At CSG, we empower your business to thrive in the digital age by delivering technology solutions that are specific to adhere to your industry standards and business objectives. With decades of experience and a passion for innovation, we’ve become a trusted name in IT services, cloud transformation and digital strategy. Our mission is simple: to Consult, Transform and Protect your business.
CSG is proud to be recognised as a Microsoft Solutions Partner, a prestigious badge that reflects our deep expertise and proven success across Microsoft’s ecosystem. This designation confirms our commitment to excellence in delivering Microsoft services, from Microsoft 365 Copilot and Azure to Dynamics 365 and beyond.
As a chosen technology partner, we offer:
- Certified expertise across Microsoft’s cloud and productivity platforms
- Industry-specific solutions that align with your business goals
- End-to-end support from strategy and implementation to ongoing optimisation
- Proven results backed by successful deployments and satisfied clients
Whether you’re looking to modernise your infrastructure, enhance collaboration or drive digital transformation, CSG is your go-to partner for all things Microsoft.
Copilot side-by-side chat: a smarter way to collaborate
One of the most anticipated updates is the Copilot side-by-side chat experience. This feature allows users to interact with Copilot in a persistent chat window alongside their documents, emails, or spreadsheets, making it easier than ever to ask questions, generate content, or get summaries without switching contexts.
Copilot actions: your AI assistant gets hands-on
Now available in Copilot Labs, Copilot Actions lets users perform real-world tasks directly from the chat interface. Whether it’s booking a hotel for that important networking event, ordering some cakes for your employees to thank them for their hard work or making dinner reservations with clients, Copilot can now act on your behalf, while keeping you in control.
ai agents in Microsoft 365: meet your new digital teammates
Microsoft is rolling out AI-powered agents across its productivity suite. These include:
- Researcher agent: gathers and summarises information for reports.
- Project manager agent: automates status updates in Planner.
- SharePoint agent: helps navigate and manage content in SharePoint.
These agents are part of Microsoft’s broader vision to make Copilot the UI for AI, enabling deeper reasoning and task automation.
Copilot studio: build your own AI agents
For businesses looking to get a more productive approach to AI adoption, Copilot Studio now allows the creation of custom, secure and enterprise-grade agents. IT admins can manage these agents with the Copilot Control System, ensuring governance, security and performance tracking.
Multilingual & mobile enhancements
Microsoft has expanded multilingual support in Teams and added on-screen content analysis, making meetings more inclusive and insightful. Users can also now upload phone images directly into Word, Excel, and PowerPoint, helping simplify mobile workflows.
Viva insights & adoption metrics
With the rise of AI in the workplace, Microsoft is helping organisations track adoption and impact through Viva Insights and the Microsoft 365 Admin Centre. These tools provide visibility into how Copilot and agents are being used across the business so that we can help you get more out of your technology strategy.
Microsoft’s June updates mark a significant leap toward a more intelligent, automated and user-centric workplace. Whether you’re a business leader, IT admin, or everyday user, these innovations are designed to help you work smarter, not harder.
Want to explore how these tools can transform your business? Let’s chat about how to integrate Microsoft Copilot and AI agents into your workflow.
