Why you should move to Microsoft Teams for your phone system
If you are looking for a reliable, cost-effective, and user-friendly phone system for your business, you might want to consider Microsoft Teams. Teams is not only a collaboration tool, but also a powerful phone system that integrates seamlessly with your Office 365 environment.
Some of the main selling points of Microsoft Teams for your phone system are:
– You can use one platform for all your communication and collaboration needs: chat, video, file sharing, and calling.
– You can easily integrate with your Office 365 applications and access them from within Teams.
– You can save money on your telephony costs by using Teams’ cloud-based voice services instead of a separate provider.
– You can enjoy high-quality audio and video calls with features such as call recording, transcription, live captions, and background blur.
– You can customize your phone system with auto attendants, call queues, voicemail, and call routing policies.
– You can scale up or down your phone system as your business grows or changes, adding or removing users as needed.
– You can enhance your security and compliance with Teams’ built-in encryption, authentication, and data protection.
One of our clients, Shine, recently switched from 3CX to Teams Voice and they couldn’t be happier with the results. They were already using Teams for chat, video, and file sharing, so it was a natural transition to use it as their phone system as well. They didn’t have to worry about installing or maintaining a separate platform, and they could easily add or remove users as needed.
We helped them to set up the Teams Phone licence, build the platform parallel to their existing system, and port their numbers over to the new system on a go-live date. They didn’t experience any downtime or disruption, and they were able to use the same interface and features that they were already familiar with. They also saved money on their telephony costs and improved their communication efficiency.
Here’s what Vicky Hodges, their Office Manager, had to say about the project:
We are really pleased with the transition; the new system is working well and we’ve already added additional users to the platform. The whole project from scoping through to the go-live has been a success, with the team explaining everything in layman terms to avoid confusion. As staff are already familiar with Teams, we’ve not had to worry about training staff, and the overall feedback has been very positive from the team. Thank you, CSG.
If you are interested in moving to Teams Voice for your phone system, please get in touch with us and we will be happy to help you with the process. We have the expertise and experience to make your transition smooth and hassle-free.
CSG is a Microsoft Solutions Partner and a leading provider of IT solutions and services for businesses of all sizes. We offer a range of services, including cloud, security, backup, support, and more. Set up a free meeting today to learn more about how we can help you achieve your IT goals: sales@csgrp.co.uk