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Tel: 0330 400 5465

CSG
Careers

Careers at CSG 

If you are looking for a new challenge, or believe that you have what it takes to be part of the CSG team and you agree with the below statements, then you sound like the sort of person we would want to join our team!

* Customer service is paramount to an organisation’s success
* I believe that I’m a team player with ambitions and I strive to excel at everything I do
* I enjoy working with like-minded, talented people
* I work with people, not against people
* I take ownership of my day to day tasks and prioritise accordingly 

***If you feel you have the relevant skillsets and experience to work with us then please send your C.V and covering letter to sales@csgrp.co.uk or alternatively write to: Recruitment, CSG House, 7 George Thomas Avenue, Brynmenyn Industrial Estate, Bridgend, CF32 9SQ.**

3rd Line Support Engineer

Due to continued growth we are recruiting for an experienced 3rd Line Support Engineer to join our helpdesk team. This is a challenging role for a leading and well established Managed Services Provider inclusive of support, project implementations and technical services to CSG's client base using industry leading tools.

The role will include helpdesk support and implementations at client sites. The successful candidate will have demonstrable experience of project management, large project implementations and be at least MCSA qualified. As this will be a customer facing role good communication skills and the ability to deal with people at all levels is required.

Experience to include support and implementation of;

  • Windows Server
  • Microsoft Hyper-V
  • Microsoft Exchange
  • Remote Desktop Services
  • Office 365
  • Cloud Hosted Server and Desktop
  • VMWare Technologies
  • Storage Area Networking
  • Clustered Server Environments
  • Layer 3 Networking
  • Veeam Backup & Replication Technologies
  • Datto Backup & Disaster Recovery
  • VOIP based telephony
  • HPE network infrastructure equipment desirable
  • Security technologies including advanced firewall and anti-virus

Salary: Negotiable Dependent on Experience

Experience: 5 years +

Location: This role will be commutable from Cardiff, Newport, Swansea, Rhondda, Merthyr, Bridgend & Port Talbot.

Job Types: Full-time, Permanent

 

1st Line Support Engineer.

Duties will include:

  • Helpdesk support and incident management
  • PC and server configuration
  • Daily system checks including backup monitoring and reporting
  • Firewall configuration and troubleshooting
  • Perform problem determination, and escalate to 2nd Line support as required
  • Responsible for the day to day logging and processing of equipment fault calls from clients
  • Regularly updating customers with the progress of the repair within the agreed timescales

Required skills:

  • Excellent verbal and written communication skills
  • Ability to organise and establish priorities
  • Team player with an ability to work in a flexible manner
  • Good market awareness of the IT industry
  • Working knowledge of Microsoft Windows and Office application

Salary: Negotiable Dependent on Experience

Location: This role will be commutable from Cardiff, Newport, Swansea, Rhondda, Merthyr, Bridgend and Port Talbot.

Job Types: Full-time, Permanent

 

2nd Line Support Engineer

Duties will include:

  • Technical resolution of incidents at 1st and 2nd line
  • To act as the single point of contact for all IT related service requests
  • Logging calls with 3rd parties and incident management
  • Timely progression of all incidents and requests to ensure SLA’s are met
  • Tracking of all incidents and escalation where appropriate and closure of incidents on confirmation from the customer of satisfactory resolution
  • Installation and configuration of IT equipment
  • User account administration

Candidates must have experience administering, managing, maintaining and troubleshooting the following technologies:

  • Windows Server (2016)
  • Windows 10
  • Sophos
  • Office 365

A good and broad understanding of the following is also desirable:

  • LAN/WAN Technologies
  • DHCP
  • DNS
  • Group Policy
  • Software Asset Management
  • Patch Management & security

Salary: Negotiable Dependent on Experience

Location: This role will be commutable from Cardiff, Newport, Swansea, Rhondda, Merthyr, Bridgend and Port Talbot.

Job Types: Full-time, Permanent


Are you looking for a new challenge? Call: 0330 400 5465 today!

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