Tel: 0330 400 5465

24/7/365 Remote Monitoring
1,200 Staff
10 Individual Modules
33% Cost Reduction

The Client

Home of The 2010 Ryder Cup and host venue of the NATO Summit 2014, the five-star Celtic Manor Resort is set in more than 2,000 acres of panoramic parkland at the gateway to Wales.With four hotels – a 330-room luxury Resort Hotel, an historic 19th century Manor House with 70 rooms, the 148-room Coldra Court and the Newbridge on Usk country inn with six bedrooms – a large convention centre, two exceptional spas, two state-of-the-art health clubs, fishing, adventure golf, treetop high ropes course and tennis courts, the Celtic Manor Resort provides a complete experience for business, leisure and golf travellers.

A choice of eight restaurants includes the fine-dining Epicure Experience by Richard Davies, Steak on Six, Cen with MasterChef finalist Larkin Cen, and the Newbridge on Usk, a separate country inn with six bedrooms. In 2014, the Resort opened 10 new Hunter Lodges to offer a luxurious self-catering option to guests.

The Brief

With a diverse workforce, Celtic Manor relies upon Pegasus Opera 3 software to process both weekly and monthly payroll and generate reports for the Senior Management Team. 

Celtic Manor were looking to assess its entire workforce, categorising employees into Eligible Jobholders, Non-Eligible Jobholders and Entitled Worker status, before automatically enrolling those who are eligible or opt-in into their pension scheme. Crucially, the process needed to be managed on an ongoing basis to ensure changes were implemented when appropriate and live records were maintained along with implementing e-mail payslips to its workforce of 1,200 plus.

The Solution

Following a successful transition to RTI, Pegasus Opera 3 will be integral as the resort prepares for its Auto Enrolment staging date. CSG reviewed the software requirements and recommended implementing Opera 3 across all areas of the business. CSG also advised on the better use of functionality and processes within the software and improved recovery on employee data and categorisation to provide natural progession internally.

The Result

As a result of Opera 3, Celtic Manor's transition to RTI was a stress-free process, and while Auto Enrolment was potentially very complex, CSG and Opera 3 will help Celtic Manor to manage this complexity, and ensured that the initiative was implemented successfully throughout the entire workforce.

Our highly specialist software team now supports the whole range of Pegasus business and payroll software for The Celtic Manor. With 24/7/365 remote monitoring and regular reporting to ensure ultimate performance, Opera 3 is the ideal solution.

"CSG have provided us with our Pegasus Payroll Software and support services for over 10 years. We are extremely happy with the advice and help we receive from their support team."

Russell Bartlett, Payroll Manager