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46% Power Decrease
10 Year Partnership
24/7/365 Support
35% TCO Reduction

The Client

Plaid Cymru was formed in 1925 with the aim of securing independence for Wales in Europe. They wanted to ensure economic prosperity and to build a national community based on equal citizenship, respect for different traditions and cultures and the equal worth of all individuals. In the 2007 Assembly Elections Plaid Cymru secured its position as the second largest party in Wales with 15 seats. In 2016 Plaid Cymru has 12 AMs in the National Assembly and Leanne Wood AM was elected in 2012 as the party’s first female leader.

CSG started working with Plaid Cymru more than 10 years ago, providing Managed IT Services. CSG were introduced to Plaid Cymru via a recommendation and following a meeting requested to outline  way forward for the Plaid Cymru IT infrastructure.

The Brief

Plaid Cymru were experiencing difficulties with their IT and required an external company to give them a second opinion. There was a legacy network in situ which needed updating in order to streamline the IT function and generate greater productivity in the workplace. Plaid Cymru briefed CSG on how their critical databases and applications required to be available network wide, staff have options on remote working and have access to key business applications outside of the office. 

Blackberry services needed integrating to the coporate network and ongoing IT network management and support was a fundamental need. There was also a plan in place to move offices and the challenge of making the new premises adapt to the IT needs.

The Solution

CSG surveyed Plaid Cymru's new offices in Atlantic Wharf in order to understand the requirements for providing networking infrastructure services, that would support both data and voice systems. Following agreement, CSG relocated the IT function to the new premises, minimizing downtime risks for the client so that services were quickly available to staff. There was also little IT expertise onsite so CSG provided day-to-day network administration and support via our virtual helpdesk.

In 2015, Plaid Cymru were experiencing challenges surrounding performance, storage, unsupported operating systems and legacy applications. CSG met with key stakeholders to discuss the requirements for the party moving forward and recommend a solution that suited their needs and budget. The solution was to migrate the systems to a new HP host server operating Windows Server 2012 and migrating email services to Exchange Server 2013. A comprehensive backup and disaster recovery service was delivered, CSG’s helpdesk took ownership and management of the systems backup and disaster recovery plan to ensure continuity of the critical services.

Recently, CSG provided further support to Plaid Cymru by implementing Cyberoam Next Generation Security appliance to protect the network against emerging threats. 

The Result

After completion of the IT project, Plaid Cymru benefited from increased system performance and availability, reduced risk through use of reliable HP server equipment and implementation of a backup and disaster recovery service to suit the organisations continuity needs. 

"We have built a long term partnership with CSG and they fully understand our needs as our IT demands change throughout the year due to campaigns. CSG always go the extra mile to ensure that the systems are maintained and supported to the best possible standards. We would most definitely recommend CSG to businesses or organisations looking to improve their IT."

Geraint Day, Plaid Cymru