Sector: Electrical Wholesaler
Electrical Wholesaler IT Support from CSG. Multi-site organisations often face the challenge of maintaining consistent IT standards and security across all locations, while balancing the need for flexibility and cost-effectiveness. For wholesale electrical distributors IT Support, look no further than CSG.
L H Evans recognised that a full-time, in-house IT manager was not the right fit for their business model. Instead, they sought a partner who could deliver expert support, automate their systems and provide peace of mind without the overhead of a permanent IT department.
Why CSG?
For multi-site organisations, regional coverage and proven expertise in cyber security solutions that are trusted to work are critical. CSG is uniquely positioned as the only South Wales Sophos Platinum Partner and Sophos Partner of the Year 2025, offering credibility and experience in delivering Sophos solutions. Their ability to support L H Evans ensures uninterrupted service delivery and rapid response times.
“We were looking for a company that covers South Wales, and we needed an operation to cover all our sites without any interruption to the services provided. It was difficult to get someone to cover the South Wales region and the fact that CSG does was brilliant, plus the fact that they are the only South Wales Sophos Platinum Partner means we are in good hands!”
Proactive support & solutions
A proactive IT partner doesn’t just react to problems, they anticipate needs, optimise systems and help organisations stay ahead. CSG delivers solutions that are only relevant to L H Evans’ unique set up. Ongoing review meetings ensures that CSG are enhancing productivity and efficiency, whilst adapting to the requirements of L H Evans.
Our ongoing support ensures that every team member, regardless of site, receives the attention needed to keep operations running smoothly within the electrical wholesaler’s IT Support.
“CSG always look to help you enhance and improve your productivity and efficiency through their solutions. CSG provides a ‘one policy solution’, which is critical because all sites work to the same set of rules, so when improvements arise, all sites adopt the same policy.’’
L H Evans emphasises how all levels of people, no matter which office they are based at, are important to keep going so CSG’s ongoing support is vital.
Trusted partnership & results
A reliable IT partner is more than a service provider; we become an extension of your team. CSG’s helpdesk is praised for its collaborative approach and clear communication, resulting in a significant reduction in support tickets and a straightforward process for resolving issues. This partnership allows L H Evans to focus on their core business, confident that their IT is in safe hands.
“CSG has an excellent helpdesk team, they have an experienced team of people who all work together and maintain a similar and codified approach, the communications between staff stand out for us as it allows us to have a straight forward process with CSG. We are confident in their services so much and their solutions have meant our rate of tickets raised has decreased significantly.”
Peace of mind & future-readiness
For organisations with multiple sites, peace of mind comes from knowing that IT and security are managed by experts who understand the business and its networks. CSG provides continuity, removes complexity and offers guidance on emerging technologies, ensuring that L H Evans is ready for future shifts in the industry.
“CGS provides complete continuity. Having a reliable partner who understands our systems and our networks and covers the whole region, as opposed to being segregated and changing it around, has been vital to our success.”
Having someone who can take the overall management, confusion and complications away from LH Evans has been a critical part of our support, allowing the team to focus on running the business and having peace of mind.
“It’s like having a parent hold your hand in the rain when you’re younger, our concern and worry is taken away because we’re in the hands of an experienced adviser who you trust have your best interests at heart.”
CSG’s status as the only South Wales Sophos Platinum Partner and Sophos Partner of the Year 2025 highlights our expertise and commitment to delivering best-in-class Sophos solutions. Our proactive, regionally focused support empowers L H Evans to operate securely and efficiently, with peace of mind of protection against even the most advanced threats.
If you are looking for Electrical Wholesaler IT Support then please get in touch today.
