Sector: Manufacturing
Pipeline Products Ltd is a leading supplier of Hygienic & BSP Valves, tubes, and fittings, catering primarily to the food, dairy, and hygienic process industries. With over 40 years of experience, they have built a strong reputation for providing high-quality products at competitive prices. The demand for the hygienic & BSP valves piping industry to partner with technology and cybersecurity specialists arises from the increasing reliance on interconnected devices and automation in their operations.
Our partnership helps to ensure that Pipeline Products Ltd are operating with the most advanced security measures, protecting against cyber threats, protecting its critical infrastructure and maintaining operational efficiency.
The piping manufacturing industry faces significant cyber security demands due to its increasing reliance on interconnected devices and automation, which are integral to modern manufacturing processes. Companies must prioritise secure cyber security measures to protect sensitive data, ensure the integrity of their operations, and prevent disruptions caused by cyber attacks.
Key areas of focus include implementing advanced threat detection and response mechanisms, whilst ensuring compliance with evolving regulatory requirements. Fostering a culture of cybersecurity awareness among employees and investing in the latest technologies is the action steps that keeps Pipeline Products ahead when it comes to cyber security.
Pipeline Products Ltd and CSG have been partners for many years, starting when the piping systems supplier were looking for a trustworthy IT partner to assist them in achieving their goal of enhancing process efficiency amid ongoing growth. The importer of hygienic & BSP valves have a goal of achieving effective automation and CSG’s knowledge and technical support has allowed Pipeline to push their digital agenda to come closer to achieving this.
“We are a digital-first company, and our goal is to align our digital growth with our traditional methods. We believe the future of our customer base is to blend IT with other processes and CSG has allowed us to push our digital agenda.”
Having an IT partner who values face-to-face meetings and takes the time to explain all the technical jargon goes a long way for Pipeline Products Ltd as they attempt to integrate customers who are not digital savvy, having CSG as a partner provides the “knowledge and technical support to align us with this.”
The cloud
Migrating to the cloud has played a pivotal role in Pipeline Products Ltd’s systems by offering a secure and scalable cloud solution that automates operations and enhances efficiency.
Within the manufacturing industry, it is important to use data to improve processes. The cloud has made this simple for Pipeline Products Ltd, through making the most out of the cloud’s advanced analytics, IoT capabilities, and secure cloud infrastructure has empowered them to integrate digital processes with traditional methods.
With the cloud, Pipeline Products Ltd has been able to achieve effective automation, improve process efficiency and support their growth ambitions in a technologically evolving landscape.
The partnership between Pipeline Products Ltd and CSG, underpinned by the cloud’s solutions, exemplifies how cloud technology can drive digital transformation in distribution, bringing about enhanced operational agility and innovation.
“We had previous problems with our old servers relating to drives not working anymore. Our downtime increased and the disruptions caused by this made us seek another solution. Since we moved to the cloud, we have not had any down times. The ability to be able to work from home at the drop of a hat has proven to be essential for every company. Having this opportunity for our employees and management team is now a necessity – something that CSG’s guidance and support has allowed us to achieve.”
The cloud has allowed Pipeline Products Ltd to improve their data security significantly. Pipeline were focused on having a system that aligns with the security demands of their industry.
Cyber security
In the highly specialised and demanding field of metal supply, having a reliable IT system and a secure backup approach is not just an operational preference but gives Pipeline Products’ customers the peace of mind they need.
The industry’s intricate processes and stringent quality standards require seamless integration and flawless execution, which can only be achieved with dependable security strategy and healthy IT infrastructure.
A solid backup approach protects critical data against potential disruptions, whether due to cyber threats, hardware failures or other unforeseen circumstances. This dual assurance of operational continuity and data integrity is paramount, as any lapse can lead to significant financial losses and tarnished reputations.
“Our industry can be quite turbulent and if our systems were down for a day then we might lose a big order. There are not many second chances in our industry with big orders. Having the servers online and making sure we are secure means that we won’t miss that big order.”
CSG’s reliable security strategies help keep Pipeline Products Ltd ahead of the game when it comes to protecting against the latest cyber threats. CSG takes the time to update our customers with the emerging threats relating to your industry, allowing your business to stay on top.
Customer reach and support
The partnership with Wales’ longest-established IT company, CSG, Pipeline has increased their understanding and knowledge of IT and the technical side of their business, which has resulted in their customers’ trust increasing as well.
Pipeline can now “respond to customers quicker than ever before” and from moving their tracking system digitally, it has allowed them to instantly send updates to customers, improving their customer support.
“The entire system runs quicker with CSG, we can respond at any time anywhere, so we don’t lose those sales.”
One of the major benefits of CSG’s partnership is the speed that Pipeline can respond to customers, including regarding pricing. Due to this fast response, Pipeline has maintained a competitive edge ahead of their competition.
“We’re specialists in the steel industry and there are some massive multinational customers we deal with. We have been known to win business because of how quick we are in our turnaround and service; this is thanks to CSG as we are able to respond instantly through our digital capabilities.”
The results
The growth of Pipeline Products hinges on having the correct infrastructure in place and the support provided by CSG has been a focal support for achieving their overall business goals. Without this support, scaling and innovating at the current pace would not be feasible.
Getting the most out of cloud services, Pipeline Products has further enhanced its IT strategy, ensuring scalability, security and seamless integration with their existing systems, thus driving efficiency and innovation within the organisation.
“Since we moved to the cloud, everything has become so easy to access, our business operations flow easier and quicker – I store documents in note form and now I feel my documents are all secure.”
Since partnering with CSG, Pipeline have improved their overall IT and security posture, allowing them to give confidence and reassurance to customers, contractors and other stakeholders.
CSG understand the demand to continually evaluate and improve IT and security systems as things are always changing within technology, we help to ensure that Pipeline Products Ltd remains a competitive edge against their competitors.
