Sector: Education
TSW Training, a leading organisation dedicated to professional development and business growth, were looking to modernise its IT infrastructure and support capabilities. That’s where CSG stepped in to help provide strategic solutions.
Prior to partnering with CSG, TSW operated with an internal IT manager and relied on a traditional approach to technology management. While this model provided a degree of stability, it struggled to keep pace with growing business needs and the increasing complexity of cyber security threats.
Staff faced prolonged response times for support requests and concerns grew regarding data protection, mobile device management and overall cyber security awareness. Recognising the need for a forward-thinking IT partner, TSW sought a replacement that could deliver genuine improvements.
Transitioning to CSG
In 2022, TSW made the decision to transition its IT operations from an internal manager to partnering with CSG. This marked the beginning of our ongoing three-year collaboration that focuses on strengthening TSW’s technology foundations.
CSG’s consultative approach ensured a smooth transition, with minimal disruption to daily operations. A dedicated account manager and support team provided consistent communication aligned with TSW’s organisational goals.
Solutions
The partnership with CSG introduced a host of enhancements over TSW’s previous IT setup. Notably, CSG implemented a mobile device management solution, enabling secure access to company resources while safeguarding sensitive data.
The adoption of Microsoft 365 (M365) further improved collaboration and productivity, with advanced security features and integration across devices. CSG’s proactive monitoring and support services replaced the ad hoc approach of the past, ensuring issues were resolved promptly and systems remained robust.
A major milestone was TSW’s achievement of Cyber Essentials certification, a testament to the organisation’s commitment to cyber security best practices.
CSG guided TSW through the certification process, addressing vulnerabilities, deploying critical updates, and establishing clear protocols for managing devices and data.
Regular cyber security awareness training sessions were introduced, equipping staff with the knowledge to recognise and respond to threats, greatly reducing the risk of breaches and human error.
Cyber security
CSG’s expertise in cyber security was instrumental in transforming TSW’s security posture. The introduction of structured awareness programmes fostered a culture of vigilance among employees, with workshops and practical guidance.
Mobile device management policies were enforced, ensuring both company-owned and personal devices adhered to strict security standards. Through a collaborative effort, CSG and TSW navigated the Cyber Essentials certification process, receiving formal recognition for robust security controls and incident response capabilities.
Staff experience and feedback
One of the most significant outcomes of the partnership has been the positive feedback from TSW staff regarding IT support. Employees consistently report faster response times, clear communication, and a friendly, solution-oriented service.
The dedicated support desk provided by CSG has been described as approachable and knowledgeable, resolving issues efficiently and offering guidance where needed. Staff feel empowered and supported, with the confidence that their technology needs are met by a trusted partner.
As one team member remarked, ‘Best IT partnership we’ve ever had.’ This echoes across the organisation, highlighting the value of CSG’s collaborative approach and expertise.
Outcomes and business benefits
The organisation now enjoys a strengthened cyber security posture, reduced risk of data breaches and improved operational resilience. Productivity has increased through streamlined workflows and reliable systems, while staff morale has benefitted from responsive, high-quality support.
The move to managed mobile device use and the successful attainment of Cyber Essentials certification have positioned TSW as a forward-thinking, secure, and competitive business. You can keep up to date with TSW Training on Linkedin.
