csg

AI adoption

AI can provide real productivity gains, but only if it’s adopted safely and correctly. CSG helps businesses assess their AI readiness and securely adopt tools like Microsoft 365 Copilot, giving leaders clarity on risk, governance and what to do next.
See if your business is AI ready
AI can provide real productivity gains, but only if it’s adopted safely and correctly. CSG helps businesses assess their AI readiness and securely adopt tools like Microsoft 365 Copilot, giving leaders clarity on risk, governance and what to do next.

 

AI adoption. We power[it]

Move your business forward with safe, strategic AI adoption. We can help modernise your operations with our expert-led AI integration. Our AI consultants ensure that your AI adoption plan is designed for your organisational demands, depending on your size, industry, compliance regulations, location and infrastructure. 

We don’t just implement AI – we help you strategically embed it

We guide your organisation to drive real results with AI. Whether you’re looking to automate repetitive tasks, enhance decision-making, or improve customer experiences, our AI solutions are suited to fit your organisation’s goals.



Book a no-obligation call

We don’t just implement AI – we help you strategically embed it

We guide your organisation to drive real results with AI. Whether you’re looking to automate repetitive tasks, enhance decision-making, or improve customer experiences, our AI solutions are suited to fit your organisation’s goals.



Book a no-obligation call

 

Take your AI readiness asssesment

Microsoft Solutions Partner

CSG is proud to be a Microsoft Solutions Partner, a status that reflects our proven expertise across the Microsoft ecosystem and our commitment to delivering secure, effective and innovative technology solutions.

This accreditation means our team is trained, certified and equipped with early access to the latest Microsoft AI tools [including Copilot and advanced cloud AI capabilities] ensuring every AI deployment we deliver is strategic, secure and aligned to best practice.

For our clients, it means confidence: AI rollouts that are properly governed, expertly implemented and built to drive real business impact.

Are these barriers getting in your way?

  • “We don’t know where to start with AI”
  • “We’re not sure if our data is secure”
  • “We want to use Copilot properly but don’t have time to train staff”
  • “We worry about giving staff the wrong level of access”
  • “We’re using AI tools, but not strategically”

We take the worry away

AI Readiness Assessment
Identify your opportunities, risks and wins with AI.
Take the assessment
AI Adoption & Integration Support
We help you deploy tools like Microsoft 365 Copilot, Webex AI Voice and Azure AI responsibly.
Book a call
AI Governance Frameworks
We guide your policies, security, compliance and access controls to ensure that you are following the required guidelines.
Book a call
Change Mangement & Training
Role-based guidance is crucial to keeping your AI tools secure. We provide ongoing training and role-based guidance for your staff.
Book a call
Ongoing Optimisation
AI technologies are changing all the time. Keep up to date with the latest features, opportunities and risks that come with AI.
Book a call

60-70% of daily tasks can now be AI-assisted

Businesses adopting AI report earlier decision making

3 simple steps to getting more out of your AI strategy with CSG:

Step 1: 

Take our AI readiness assessment tool 

Step 2:

Receive your free AI readiness roadmap 

Step 3:

Book a free AI strategy call

Adopt AI safely and strategically

Book your free AI strategy call

Enhance decision-making

CSG’s AI tools can enhance your decision-making by quickly analysing large datasets for insights, helping improve customer and staff experiences through personalised interactions.

Focus on creativity

AI can automate repetitive tasks which helps free up your staff’s time spent on repetitive tasks. Quickly summarise emails and have more time to spend on letting your creativity in work flourish.

Improve customer interaction

AI can assist human agents during interactions by offering real-time support through features like automated transcription, sentiment analysis, and suggested responses. This helps agents respond more accurately and efficiently, ensuring a smoother and more personalised customer experience.

Improve work experiences

AI helps improve the day-to-day for your staff members by automating routine tasks, providing real-time insights, and enhancing productivity, allowing them to focus on more strategic and creative activities.

Increased efficiency and productivity

AI automates repetitive tasks, allowing employees to focus on more strategic activities, thereby enhancing overall productivity.

Cost savings

By optimising processes and reducing the need for manual intervention, AI can significantly cut operational costs.

Innovation and competitive advantage

AI enables businesses to innovate by developing new products and services, giving them a competitive edge in the market.

Increased security

Using AI improves cybersecurity by detecting and responding to threats more quickly and accurately.

Begin your AI adoption with the CSG team

Chat with our team to learn more about how we help different industries adopt AI securely and strategically.
Book a call

Case study:
Bevan Buckland LLP migrate to the cloud

  • 5 min read

Sector: Accounting Bevan Buckland LLP are the largest independent chartered accountants and auditors in Wales. The firm was...

Read now

Case Study:
Bevan Buckland LLP migrate to the cloud

  • 5 min read

Sector: Accounting Bevan Buckland LLP are the largest independent chartered accountants and auditors in Wales. The firm was

Read now

Explore our FAQs for AI adoption

Explore our FAQs to see how we’ve supported diverse businesses across the UK.

AI can enhance cybersecurity measures by automating threat detection, improving response times and providing predictive analytics to identify and mitigate potential attacks.

CSG starts by conducting a thorough assessment of your current processes and identifying areas where AI can add value, such as automating repetitive tasks, enhancing data analysis, or improving customer interactions. Next, we help you develop a clear AI strategy that aligns with your business goals and objectives.

 

AI can increase work output by 150% through automating and scaling organisational processes, reduce costs through improved spending and operating cost optimisation, and achieve significant savings by decommissioning legacy solutions and switching to pay-as-you-go licensing on platforms like Azure.

Integrating AI into your existing business processes involves several key steps to ensure a seamless transition and maximize the benefits. First, conduct a thorough assessment of your current processes and identify areas where AI can add value, such as automating repetitive tasks, enhancing data analysis, or improving customer interactions

Next, select the appropriate AI tools and technologies that align with your business goals and integrate them into your existing systems. This may involve upgrading your infrastructure, such as implementing a modern ERP system with AI capabilities.

Additionally, provide training and support to your staff to ensure they can effectively use the new AI tools and understand their benefits. This can be done via our training videos with Microsoft experts, such our Copilot training video.

Continuously monitor and evaluate the performance of the AI solutions to make necessary adjustments and improvements, ensuring they continue to meet your business needs and drive success.

All things
AI adoption

Learn more about AI news in your industry through our AI blog.

The human touch in an AI‑driven world

Why secure AI needs expert support Written by Eve Oliver, marketing manager at CSG Computer Services Ltd. We are seeing the good, the bad and the ugly when it comes to businesses adopting AI. From seeing the same AI poster across every social media page, to witnessing sleek and clever...

Read now

How you can keep up in the age of Agentic AI

Why workflow automation is now essential to staying competitive Artificial intelligence has entered a new phase, one defined not just by intelligence, but by autonomy. This new generation, known as agentic AI, is transforming how work gets done by enabling systems to plan, decide and act independently. Microsoft emphasises that...

Read now

Cyber security awareness month: how to use AI securely

Artificial intelligence [AI] is transforming how we work through automating operations, improving decision-making and providing new efficiencies such as easily reading documents, summarising emails and analysing data quicker. But as AI tools become more used in daily workflows, they also introduce new cyber security risks. Without proper oversight, AI can...

Read now

Copilot Chat: why organisations across sectors are turning to the secure tool

Organisations are constantly seeking smarter, faster ways to work. Enter Copilot Chat, a powerful AI assistant designed to help teams automate tasks, boost productivity and make better decisions with less effort. What is Copilot Chat? Copilot Chat is an AI-powered conversational assistant that integrates into your workflow. Whether you’re drafting...

Read now

Copilot Notebooks: step-by-step guide

Copilot Notebooks are a new AI-powered feature within Microsoft 365, launched in 2025 as part of the Copilot update announced at Microsoft Build. They are designed to transform how you manage and interact with information by combining notes, files, chats and meeting records into a single, intelligent workspace. With Copilot Notebooks, users can...

Read now

AI in legal firms: why legal firms are turning to Copilot with MSP support

CSG is one of the longest managed services providers [MSP] and managed security services providers [MSSP] in Wales, supporting legal firms with their digital and security strategies since we opened our doors in 1985. We work with a number of legal firms, including 30 Park Place, Hutchinson Thomas and RDP...

Read now
Contact Us