csg

Leveraging AI

CSG help guide you in how to use AI securely in your business, helping employees thrive whilst maintaining security.
Learn how AI can transform your business
CSG help guide you in how to use AI securely in your business, helping employees thrive whilst maintaining security.

AI adoption. We power[it]

At CSG, we specialise in AI adoption and helping businesses effectively use secure AI technologies in their day-to-day operations. Our approach identifies the most suitable AI tools for your specific needs to integrate them into your existing workflows; we are here to support you every step of the way. Let us help you make the most out of AI tools to drive innovation and efficiency in your business.

We don't just implement AI - we help you strategically embed it.

We guide your organisation to drive real results with AI. Whether you’re looking to automate repetitive tasks, enhance decision-making, or improve customer experiences, our AI solutions are suited to fit your organisation’s goals.
Book a no-obligation call
We don't just implement AI - we help you strategically embed it.
We guide your organisation to drive real results with AI. Whether you’re looking to automate repetitive tasks, enhance decision-making, or improve customer experiences, our AI solutions are suited to fit your organisation’s goals.
Book a no-obligation call

Our AI-powered services

Microsoft 365 Copilot

  • Integrated into Word, Excel, Outlook, PowerPoint and Teams
  • Uses generative AI to automate tasks like summarising emails, drafting documents and creating presentations
  • Supports Copilot Tuning, allowing organisations to customise AI agents using internal data and workflows
  • Offers multi-agent orchestration for cross-functional automation

Microsoft Designer

Create stunning, on-brand visuals in seconds. With Microsoft Designer, AI turns your ideas into professional-grade graphics, presentations and social media content, no design experience required.

Azure AI services

Tap into the full potential of cloud-based AI. From natural language processing to machine learning and predictive analytics, Azure AI Services enable you to build intelligent apps that automate workflows, analyse data and deliver deeper insights.

Copilot Studio

  • A low-code platform to build, orchestrate, and manage custom AI agents
  • Supports both OpenAI and Anthropic models [Claude Sonnet 4, Claude Opus 4.1]
  • Enables businesses to create domain-specific agents tailored to their workflows

GitHub Copilot

  • Evolved from a code suggestion tool into a full autonomous coding agent
  • Can handle bug fixes, generate pull requests and revise code independently
  • Integrated with GitHub Enterprise Cloud and Visual Studio

Azure AI Foundry

  • Hosts over 10,000 AI models including Grok, Flux Pro, and Hugging Face
  • Offers tools for fine-tuning models using LoRA, QLoRA and DPO
  • Supports secure deployment of AI agents across cloud environments

Windows AI Foundry

  • A local AI platform for Windows devices
  • Supports model selection, optimisation and deployment across CPUs, GPUs and NPUs
  • Includes built-in AI APIs for tasks like image description and text recognition

Microsoft Dynamics 365 & Power Platform

  • AI agents assist with sales qualification, customer insights and workflow automation
  • Copilot CRM agents autonomously engage with leads and help qualify opportunities

Microsoft Fabric

  • AI-powered data and analytics platform
  • Unifies data estates and supports real-time insights with embedded AI capabilities

How CSG supports your AI journey

  • Consultation & strategy: we assess your current workflows and identify high-impact opportunities for AI integration.
  • Implementation & training: our experts handle setup, configuration and user training to ensure a smooth transition.
  • Ongoing support: we provide continuous optimisation, updates and support to keep your AI tools performing at their best.

Our workshops

The Copilot opportunity

Microsoft Copilot is a state-of-the-art platform that leverages advanced AI, machine learning, and cloud computing to provide customised solutions for digital transformation across industries. Copilot helps businesses improve performance, efficiency and innovation by providing insights, automation capabilities and solutions that give you an edge over your competitors.

CSG can help your organisation become fully trained in the latest Copilot tools surrounding a range of topics, from Copilot Sales Workshop to Copilot Art of the Possible, where we take a look at the transformative capabilities of Microsoft 365 Apps when integrated with Copilot, showcasing how this powerful combination can drive efficiency, creativity, and innovation across various business functions.

Our technical consultants provide valuable insights into managing a host of issues. We take time to understand your needs and offer guidance and recommendations tailored to your specific requirements.

The Copilot opportunity

  • Envisioning workshops: stakeholders see what Copilot can do for specific organisational needs.
  • Change team formation: identify sponsors and champions to drive change.
  • Building a community: create a Copilot community within your organisation.
  • Champion team training: custom training tailored to individual personas.
  • Organisation-wide training: build a training plan to enable productivity and creativity.
  • Reinforcement strategies: feedback loops and success metrics guide implementation and ensure alignment with strategic objectives.

CSG works with you to find an ai adoption plan that suits your organisation. We can provide an adoption framework with a light touch approach, hold your hand throughout each step or offer a complete service covering all steps ourselves. We work with whatever approach works best for you.

Enhance decision-making

CSG’s AI tools can enhance your decision-making by quickly analysing large datasets for insights, helping improve customer and staff experiences through personalised interactions.

Focus on creativity

AI can automate repetitive tasks which helps free up your staff’s time spent on repetitive tasks. Quickly summarise emails and have more time to spend on letting your creativity in work flourish.

Improve customer interaction

AI can assist human agents during interactions by offering real-time support through features like automated transcription, sentiment analysis, and suggested responses. This helps agents respond more accurately and efficiently, ensuring a smoother and more personalised customer experience.

Improve work experiences

AI helps improve the day-to-day for your staff members by automating routine tasks, providing real-time insights, and enhancing productivity, allowing them to focus on more strategic and creative activities.

Increased efficiency and productivity

AI automates repetitive tasks, allowing employees to focus on more strategic activities, thereby enhancing overall productivity.

Cost savings

By optimising processes and reducing the need for manual intervention, AI can significantly cut operational costs.

Innovation and competitive advantage

AI enables businesses to innovate by developing new products and services, giving them a competitive edge in the market.

Increased security

Using AI improves cybersecurity by detecting and responding to threats more quickly and accurately.

Begin your AI transformation with CSG

Chat with our team to learn more about how we help different industries adopt AI securely and strategically.
Book a call

Case study:
Bevan Buckland LLP migrate to the cloud

  • 5 min read

Sector: Accounting Bevan Buckland LLP are the largest independent chartered accountants and auditors in Wales. The firm was...

Read now

Case Study:
Bevan Buckland LLP migrate to the cloud

  • 5 min read

Sector: Accounting Bevan Buckland LLP are the largest independent chartered accountants and auditors in Wales. The firm was

Read now

Explore our FAQs for Leveraging AI

Explore our FAQs to see how we’ve supported diverse businesses across the UK.

AI can enhance cybersecurity measures by automating threat detection, improving response times and providing predictive analytics to identify and mitigate potential attacks.

CSG starts by conducting a thorough assessment of your current processes and identifying areas where AI can add value, such as automating repetitive tasks, enhancing data analysis, or improving customer interactions. Next, we help you develop a clear AI strategy that aligns with your business goals and objectives.

 

AI can increase work output by 150% through automating and scaling organisational processes, reduce costs through improved spending and operating cost optimisation, and achieve significant savings by decommissioning legacy solutions and switching to pay-as-you-go licensing on platforms like Azure.

Integrating AI into your existing business processes involves several key steps to ensure a seamless transition and maximize the benefits. First, conduct a thorough assessment of your current processes and identify areas where AI can add value, such as automating repetitive tasks, enhancing data analysis, or improving customer interactions

Next, select the appropriate AI tools and technologies that align with your business goals and integrate them into your existing systems. This may involve upgrading your infrastructure, such as implementing a modern ERP system with AI capabilities.

Additionally, provide training and support to your staff to ensure they can effectively use the new AI tools and understand their benefits. This can be done via our training videos with Microsoft experts, such our Copilot training video.

Continuously monitor and evaluate the performance of the AI solutions to make necessary adjustments and improvements, ensuring they continue to meet your business needs and drive success.

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Leveraging AI

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