csg

Communications

Experience the latest communication solutions that integrate with modern business tools, improving overall efficiency and flexibility.
Move your phone systems to the cloud before the BT-landline cut off
Experience the latest communication solutions that integrate with modern business tools, improving overall efficiency and flexibility.

Cloud & Webex AI voice. We connect[it]

For over 20 years, CSG has been providing cloud telephony and mobile systems to businesses. We offer a range of solutions from the world’s leading telephony providers; all delivered in the cloud through our voice solutions:

  • Cloud voice
  • Webex AI voice

Break free from traditional ISDN and discover why modern businesses are upgrading to cloud telephony solutions with Microsoft cloud solution experts, CSG. When you work with us, you partner with an experienced provider who provides the technology, support and expertise to help your business prepare for a modern workforce.

Optimise your communication strategies

Teams Phone offers advanced features like call recording, voicemail transcription, and detailed analytics, which help optimise communication strategies and reduce the need for multiple communication tools.
Book a call
Optimise your communication strategies
Teams Phone offers advanced features like call recording, voicemail transcription, and detailed analytics, which help optimise communication strategies and reduce the need for multiple communication tools.
Book a call

Microsoft Teams Voice

For our cloud telephony system we use Teams Phone so that your business can use a modern communication tool that makes the most out of the abilities that voice over Internet Protocol [VoIP] technology provides. This allows your business to make and receive phone calls over the internet, eliminating the need for traditional wired phone lines and allows for more flexible and efficient communication.

Teams Phone provides your business with advanced features such as call recording, voicemail transcription and detailed analytics, which help you get more out of your communication strategies. With industry-leading security measures and un-interrupted integration with other business tools, Teams Phone ensures that your communication infrastructure is both secure and scalable, making it the ideal choice for businesses looking to improve their communication capabilities.

Webex ai voice

Revolutionise your business with Webex AI Voice – an all-in-one solution crafted to elevate how you connect, communicate and collaborate. As your organisation grows, so should your communication platform. Webex AI Voice grows with your needs, keeping your team seamlessly connected and in sync, wherever they are.

Download Webex ai voice brochure

With Webex AI Voice, you gain:

  • Slick integration of voice calls, video conferencing, and messaging
  • Advanced analytics for optimising communication strategies
  • Features like call recording and voicemail transcription
  • Reducing the need for multiple communication tools, allowing organisations to save costs

Webex AI Voice provides your team with all the advanced calling features they need to stay connected and productive, backed by the industry’s best-in-class audio quality. When communication needs to go beyond voice, users can effortlessly share content or seamlessly transition from a call to a full meeting, all without missing a beat.

Gamma Partner

CSG is a proud Gamma Partner, recognising our proven expertise in delivering reliable, secure and future-ready cloud communications solutions for UK organisations.

Our partnership with Gamma means our team is trained, accredited and closely aligned with Gamma engineers, giving us early insight into platform enhancements and best‑practice deployment models. This ensures every Webex AI Voice solution we deliver is resilient, secure and set up to how your business actually operates.

By working with a Gamma Partner, you gain confidence that your move to an AI-powered phone system is not just a technology upgrade – but a strategic improvement to customer experience, productivity and continuity.

Are these barriers getting in your way?

  • “We don’t know where to start with AI voice”
  • “We’re concerned about call security and data privacy”
  • “We don’t have time to retrain staff on a new phone system”
  • “We worry about giving users too much [or too little] access”
  • “Our current telephony works – we’re unsure what AI really adds”

We take the worry away

As a Gamma Partner, CSG removes the risk and uncertainty by:

  • Assessing where AI voice will deliver the most value, not just where it’s available
  • Designing secure call routing, recording and AI features with governance built in
  • Delivering simple user enablement, so teams benefit immediately without disruption
  • Managing permissions, roles and call data access correctly from day one
  • Ensuring your Webex AI Voice platform is strategically aligned with how your business communicates today – and tomorrow

The result?

A smarter, more resilient phone system that enhances customer experience, empowers staff and supports long-term growth.

“CSG have helped us reach the BT landline cut off by moving to the cloud. This has helped us reach the new demands of our sector helping us stay ahead of competitors” – Stephen Morgan, owner of A.T Morgan & Son.

Reduce on-premise hardware

When your communication technology lives in the cloud, there’s very little hardware on-premise besides the physical phones and headsets used to communicate.

Add flexibility

Since it’s internet-based, employees can make calls from anywhere using the smart device of their choosing. This means that you can keep up to the modern-day working demands of working remotely.

Quick installation

If you are already using Teams in work then adapting to Teams Phone will be with minimal disruption to your operations, ensuring a smooth transition.

Monitoring

Microsoft Teams Phone allows you to monitor your calls so that you can get the most out of your systems with detailed reports.

High-level security

Protecting your communications platform is an important way to protect yourself from being a victim of a cyber attack. Teams Voice does this through redundant servers and encrypted communication channels.

Reduce costs

Not only does cloud voice offer more predictable expenses, but it also offers significant savings. In fact, a business that makes the switch can expect to save 30–50%.

Keep data secure

The cloud is one of the most secure places to keep your data. 94% of businesses saw an improvement in security after moving to the cloud.

20 million Teams Phone users

This evolution has empowered businesses worldwide to enhance their communication and security with Microsoft Teams Phone.

Transform your communications with the cloud

Experience a reliable communication tool with a commitment to 99.99% uptime
Book a no-obligation call

Case study:
A.T Morgan & Son beat the landline cutoff through moving to the Cloud

  • 5 min read

Sector: Haulage Services A.T Morgan & Son was originally set up in 1975 as a petrol and car...

Read now

Case Study:
A.T Morgan & Son beat the landline cutoff through moving to the Cloud

  • 5 min read

Sector: Haulage Services A.T Morgan & Son was originally set up in 1975 as a petrol and car

Read now

Explore our FAQs for Communications

Explore our FAQs to see how we’ve supported diverse businesses across the UK.

Microsoft Cloud Voice, also known as Microsoft Teams Phone, is a cloud-based telephony solution that integrates with Microsoft Teams to provide call control and Private Branch Exchange (PBX) capabilities.

Integrating Teams Phone with other Microsoft 365 applications enhances productivity by streamlining communication, collaboration, and data sharing within a single platform.

Cloud voice services are generally easy to set up and manage, with many providers offering user-friendly interfaces and support for configuration and maintenance.

Cloud voice services deliver voice communications through a virtualised platform, connecting to the Public Switched Telephone Network (PSTN) via the internet.

All things
Communications

Learn more about the benefits of Teams Phone

Microsoft Teams Phone adoption

How to adopt Microsoft Teams Phone in your business effectively to make the most out of the most secure phone system....
Read now

Microsoft Teams Voice analytics features

Microsoft Teams Voice analytics provides powerful tools to monitor, analyse, and optimise your communication strategy. This guide will walk you through the key features and benefits of using voice analytics in Microsoft Teams. Call quality dashboard The call quality dashboard [CQD] offers a detailed view of call quality across your...

Read now

Running a Teams meeting or live event for the deaf and hard of hearing

When setting up and running Microsoft Teams meetings and live events, it’s crucial to ensure your content is accessible for the deaf and hard of hearing. Here are some best practices to follow: Enable Live Captions Microsoft Teams can detect what’s said in a meeting and offer real-time captions. Live...

Read now

The big change to VoIP telephony

What does this mean for you? Landlines will become obsolete, businesses will have to change the way they communicate and telecoms bills in essence will decrease. You will benefit from huge savings in costs compared to ISDN due to cheaper calls and no more expensive line rental. There will be...

Read now
Contact Us