Managed services. We support[it]
Receive 24-hour IT support from real people at CSG, meaning you can always speak to a person when you partner with us. CSG have been providing our managed services to businesses in England and Wales since 1985. Since then, we have received numerous awards and have completed over 3,000 IT projects throughout our 40 years providing managed services.
Your job is to take care of your business – not to worry about software, hardware, disaster recovery and other security and compliance demands. To help maintain a competitive edge and follow industry standards you need reliable technology that’s always secure and available.
What makes CSG different to other providers is our range of knowledge across industries, meaning we understand compliance demands from your industry so that we can provide solutions that are specific to your needs.
We work with a range of customers across a range of sectors, from legal to charity, manufacturing to financial and many more. Our customers include Dale Maintenance, Bevan Buckland LLP and 30 Park Place, learn more about how we support businesses in the UK.
Reduce your IT downtime
24 hour support helpdesk
Our clients benefit from our 24 hour IT support desk, managed by top-end IT professionals. They are available up to 24 hours per day and 7 days per week. Our technical staff are Microsoft certified and work with all major technology vendors. This way we ensure the service and systems we provide are to the best possible standard.
Proactive remote monitoring
Our Microsoft certified technicians can manage and monitor your IT systems on a 24/7 basis. You will receive weekly/monthly reports and an immediate response service from our IT support help desk. Your systems and data will be automatically backed up and held securely.
Cyber security
We work with you to make sure that your business is protected against the latest cyber threats. Our solutions include regular patching to keep your systems up-to-date, ensuring compliance with industry standards and achieving Cyber Essentials certification.
We deploy next-generation firewalls to protect against advanced threats, and offer Phish Threats and Cyber Awareness Training to educate your team on recognising and avoiding cyber risks.
Additionally, our mobile device management ensures secure access to company data on the go, while our anti-ransomware services provide robust protection against ransomware attacks. With CSG, you can trust that your business is well-protected against a wide range of cyberthreats.
Management of third party vendors
Managing third party vendors can be time consuming. We provide a full management service that covers these so you have one dedicated point of contact for all of your IT needs. With a continuous pressure to decrease costs, increase revenue and improve competitive advantage, outsourcing is becoming a popular solution for those that want to manage third party service providers.
Strategy and account management
To make sure that you are having the fullest support available, you will be allocated a technical account manager that is personal to you. Your account manager will work hand in hand with the help desk, conduct regular reviews of your systems and ensure everything is always up to speed and running smoothly. This ensures you have a plan in place for the future without having to worry about it.
Performance and visibility
Access to our client support portal where you can create, manage and review all projects. All support time is tracked through our PSA system and then relayed back to you, so then you know exactly how much time you have left. This can help you to decide if you want to add another block or whether you need less next time.
