AI Adoption
Written by Ricky Killa, Regional Sales Director, CSG Computer Services Ltd. Over the past 12 months, I’ve had more conversations about AI than I’ve had in the previous five years combined. At first, those conversations were all about opportunity: productivity gains, automation, customer experience and how tools like Microsoft Copilot...
Why workflow automation is now essential to staying competitive Artificial intelligence has entered a new phase, one defined not just by intelligence, but by autonomy. This new generation, known as agentic AI, is transforming how work gets done by enabling systems to plan, decide and act independently. Microsoft emphasises that...
Artificial intelligence [AI] is transforming how we work through automating operations, improving decision-making and providing new efficiencies such as easily reading documents, summarising emails and analysing data quicker. But as AI tools become more used in daily workflows, they also introduce new cyber security risks. Without proper oversight, AI can...
Organisations are constantly seeking smarter, faster ways to work. Enter Copilot Chat, a powerful AI assistant designed to help teams automate tasks, boost productivity and make better decisions with less effort. What is Copilot Chat? Copilot Chat is an AI-powered conversational assistant that integrates into your workflow. Whether you’re drafting...
Copilot Notebooks are a new AI-powered feature within Microsoft 365, launched in 2025 as part of the Copilot update announced at Microsoft Build. They are designed to transform how you manage and interact with information by combining notes, files, chats and meeting records into a single, intelligent workspace. With Copilot Notebooks, users can...
CSG is one of the longest managed services providers [MSP] and managed security services providers [MSSP] in Wales, supporting legal firms with their digital and security strategies since we opened our doors in 1985. We work with a number of legal firms, including 30 Park Place, Hutchinson Thomas and RDP...
We are the longest IT company in Wales, meaning we have witnessed first hand how technology has shaped the legal industry and how it continues to provide opportunities for barristers’ chambers to take advantage of. In just one year, AI adoption among legal professionals has skyrocketed. This isn’t just a...
Using Copilot to summarise Teams meetings Using tools to quickly summarise meeting points is essential when you’re trying to save time on the day-to-day tasks in your role. The tools provided in Copilot help capture the essence of discussions, ensuring that no critical information is lost. Through providing concise summaries,...
Analysing your data in Excel Guide to analysing your data in Excel with Copilot Data analysis is a vital skill in many industries, including the legal sector, where compliance and security are extremely important. Microsoft Copilot in Excel offers powerful tools to streamline data analysis while ensuring adherence to security...