Cloud Telephony
Microsoft Teams Voice analytics provides powerful tools to monitor, analyse, and optimise your communication strategy. This guide will walk you through the key features and benefits of using voice analytics in Microsoft Teams. Call quality dashboard The call quality dashboard (CQD) offers a detailed view of call quality across your...
Sector: Charity toogoodtowaste is one of the UK’s leading re-use charities, serving the community of Rhondda Cynon Taf and wider areas. The Welsh charity collects household items, from furniture and electrical appliances. toogoodtowaste is proudly working towards becoming a self-sustaining organisation, providing jobs and training for local people, helping both the...
Sector: Charity Active Gloucestershire inspires people to unite behind a common vision to increase physical activity. Connecting individuals and organisations to build strong collaborative partnerships. Enabling the growth and impact of we can move, through providing a range of resources, training and support. ‘We believe that physical activity can have...
Sector: Construction / Development Dale Maintenance is a multi-site specialist property maintenance company that was established in 1986. Operating across South Wales and the South of England, it has eight strategic offices, each with local management and tradesman. Dale operates a Customer Contact Centre that is operational on a 24/7 basis,...
Sector: Wholesale / Distribution Robert Price is the largest independent builders’ merchants in South Wales and Herefordshire, proudly operating as a family-run, local business. With over 30 branches across the region, they trade under four brands: Robert Price, Gower Timber, Tudors, and Terry Howell. This extensive network of sites is...
Sector: Construction / Development Since 1998 CSG and Dale Maintenance have been working together to help build a more resilient IT structure. When Dale Maintenance approached CSG, they had 3 computers and needed some invoice support. This is when CSG introduced Opera and from there Dale Maintenance developed a new understanding for...
When setting up and running Microsoft Teams meetings and live events, it’s crucial to ensure your content is accessible for the deaf and hard of hearing. Here are some best practices to follow: Enable Live Captions Microsoft Teams can detect what’s said in a meeting and offer real-time captions. Live...