Skip to main content
Tel: 0330 400 5465

Microsoft Teams Direct Routing (MTDR) is a flexible, cost-effective and accessible alternative to Microsoft Calling Plans, allowing you to make calls external to your business on Microsoft Teams.


MTDR is perfect for businesses that use Teams/Office 365 but want cost savings, increased functionality and support for phone services. It’s also great for organisations requiring business continuity over their existing phone services with voice services being so critical.


MTDR enables voice for Teams, allowing full PTSN breakout to the public phone network. Through CSG you will have access to operational excellence from the UK's #1 Voice network that is mature, resilient and has 3 direct links to Microsoft Azure. It's more cost effective than the Microsoft Calling Plans, operates a more robust voice network and there are no upfront costs as there is no need for hardware.

Other features include:

Call Queue, Call Whisper, Hunt Group, Voicemail, Reports and Notifications Fraud Management Remote Working.

MTDR is available on 12 and 36 month contracts. It’s easy to order through CSG and is available from April 30th. It’s fully scalable and flexible with your business with an easy to manage dashboard. As it is a complete managed cloud service, there is no upfront cost.

Contact us to find out more!