ai adoption
Written by Ricky Killa, Regional Sales Director, CSG Computer Services Ltd. Over the past 12 months, I’ve had more conversations about AI than I’ve had in the previous five years combined. At first, those conversations were all about opportunity: productivity gains, automation, customer experience and how tools like Microsoft Copilot...
Microsoft Teams continues to make significant changes to remain the central hub for collaboration, and November 2025 brings a wave of updates focused on AI integration, usability improvements and meeting experiences. Here’s a roundup of the most significant changes you need to know. 1. Copilot gets smarter with GPT-5 Microsoft...
Artificial intelligence [AI] is transforming how we work through automating operations, improving decision-making and providing new efficiencies such as easily reading documents, summarising emails and analysing data quicker. But as AI tools become more used in daily workflows, they also introduce new cyber security risks. Without proper oversight, AI can...