Our Block Hour IT Support
CSG employs experts in IT who can solve your network or system problems when they occur. All you have to do is contact your IT help desk here at CSG, and the problem will be resolved in no time through the process of raising a ticket. This is a great alternative if you don’t require 24/7 monitoring.
Here at CSG we have a range of support options including 50, 100, 150 and 200 hours.
Benefits Of Block Hour Support:
Block hour support is beneficial because not only can you use your hours to suit you and your company, it can be used for technical services, repairs, upgrades and patching, troubleshooting and even maintenance. Once your hours have been used, you can either move onto our managed IT support programme if you feel it necessary or can continue with additional hours.
You get guaranteed support response levels that is inclusive of telephone, remote and onsite support services. Whenever you need this support just get in touch, a ticket will be raised for you and then the problem will be resolved.
Performance and Visibility
Access to our client support portal where you can create, manage and review all projects. All support time is tracked through our PSA system and then relayed back to you, so then you know exactly how much time you have left. This can help you to decide if you want to add another block or whether you need less next time.
For an additional cost, you can have proactive monitoring and access to a 24 hour critical support service built into you SLA