Microsoft Teams Voice

Tel:0330 400 5465

Give your Microsoft Teams a Voice

Teams Voice enables calling, chat, messaging, meetings and telephone features in a single app. CSG can help deliver a reliable, feature rich phone system for your organisation that is built on the Microsoft Cloud.

Whether you are looking to replace a legacy telephone system or migrate to a more modern collaborative way of operating, Microsoft Teams Voice from CSG is where you should start. You’re most probably already using Microsoft Teams throughout your business currently and taking advantage of the channels, chat, meetings and suite of features – Teams Voice adds a further layer to the Teams service and enables your existing phone numbers to be migrated in, to make and receive external calls.

WHO IS IT FOR?

Microsoft Teams Voice is perfect for businesses that use Teams/Office 365 but want cost savings, increased functionality and support for phone services. It’s also great for organisations requiring business continuity over their existing phone services with voice services being so critical or even looking to migrate telephone services from a legacy phone system, into Microsoft 365

Features

All in one solution

Bring together chat, meetings, teams channels and calling in an all in one app. Quickly start a call from Teams, Outlook or your mobile device

Call from anywhere

One phone number across your computer, mobile and desk phone whilst being able to choose a range of personal and shared devices built for Teams

Secure, reliable and rich calling

Enjoy cloud calling features like transfer, music on hold, voicemail, auto attendant, call queues and more. Improve uptime with built in redundancy and load balancing

Streamline Management

Save time and money with a single provider for your communication's. Monitor and resolve performance issues with call analytics and quality dashboard

Benefits

Microsoft Teams Voice enables full telephone services Teams, allowing PTSN breakout to the public phone network. Through CSG you will have access to operational excellence from the UK's #1 Voice network that is mature, resilient and has 3 direct links to Microsoft Azure. There is also the option of plugging in Microsoft calling plans should this be your preference. Increase agility for your organisation with rapid provisioning, reporting and diagnostics in the Teams admin centre. As new staff join they access the IT and telephone services via their Microsoft 365 license and a headset or mobile device. It really is that simple.

Some of the features include:

Call Queue, Call Whisper, Hunt Group, Voicemail, Reports and Notifications Fraud Management Remote Working.

Microsoft Teams Voice is a service that is fully managed by CSG from the porting of your existing numbers, through to the configuration and supply of Teams compatible, our project delivery team will be on hand every step of the way. It’s fully scalable and flexible with your business with an easy to manage dashboard. As it is a complete managed cloud service, there is no upfront cost.