Our Managed IT Support
Our 360° Managed Support Programme will help you realise the benefits of IT with a seamless service. This will give you peace of mind and reduced down time, all for one fixed monthly fee. This could be fully outsourced or as a support mechanism for your own in-house team.
What Do We Do?
We manage multiple networks and sites from a single interface. This is done with proactive IT monitoring and the support of professional IT support technicians. Our team monitors every desktop, server and network device and generate reports to speed up trouble shooting. At the same time they protect all network endpoints with enterprise-class security.
24 Hour Support Helpdesk
Our clients benefit from our 24 hour IT support desk, managed by top-end IT professionals. They are available 24 hours per day, 7 days per week and 365 days per year. Our technical staff are Microsoft certified and work with all major technology vendors. This way we ensure the service and systems we provide are to the best possible standard.
Proactive Remote Monitoring
Our Microsoft certified technicians can manage and monitor your IT systems on a 24/7 basis. You will receive weekly/monthly reports and an immediate response service from our IT support help desk. Your systems and data will be automatically backed up and held securely.
Management Of Third Party Vendors
Managing third party vendors can be time consuming. We provide a full management service that covers these so you have one dedicated point of contact for all of your IT needs. With a continuous pressure to decrease costs, increase revenue and improve competitive advantage, outsourcing is becoming a popular solution for those that want to manage third party service providers.
Strategy And Account Management
To make sure that you are having the fullest support available, you will be allocated a technical account manager that is personal to you. Your account manager will work hand in hand with the help desk, conduct regular reviews of your systems and ensure everything is always up to speed and running smoothly. This ensures you have a plan in place for the future without having to worry about it.
Performance and Visibility
Access to our client support portal where you can create, manage and review all projects. All support time is tracked through our PSA system and then relayed back to you, so then you know exactly how much time you have left. This can help you to decide if you want to add another block or whether you need less next time.