Our 360° Managed Support Programme will help you realise the benefits of IT with a seamless service. This will give you peace of mind and reduced down time, all for one fixed monthly fee. This could be fully outsourced or as a support mechanism for your own in-house team.
What Do We Do?
We manage multiple networks and sites from a single interface. This is done with proactive IT monitoring and the support of professional IT support technicians. Our team monitors every desktop, server and network device and generate reports to speed up trouble shooting. At the same time they protect all network endpoints with enterprise-class security.
We Can Offer You:
24 Hour IT Support Helpdesk
Our clients benefit from our 24 hour IT support helpdesk, manned by experienced IT support technicians. They are available to you 24/7/365. Our technical staff are Microsoft certified and work with all major technology vendors. This way we ensure the service and systems we provide are to the best possible standard.
Proactive Remote Monitoring
Our Microsoft certified technicians can manage and monitor your IT systems on a 24/7 basis. You will receive weekly/monthly reports and an immediate response service from our IT support helpdesk. Your systems and data will be automatically backed up and held securely. You will also benefit from a comprehensive disaster contingency plan.
Management of 3rd Party Vendors
Managing 3rd party vendors can be time consuming. We provide a full management service that covers these so you have one dedicated point of contact for all of your IT needs. With a continuous pressure to decrease costs, increase revenue and improve competitive advantage, outsourcing is becoming a popular solution for those that want to manage third party service providers with a robust, secure and unified approach.
Bring your own Device (BYOD)
Allowing your organisation the freedom to let employees work on their personal devices without compromising on network security, the BYOD suite will give you the flexibility for your employees to have access to corporate applications, e-mail and documents through their personal devices. With strong BYOD security and ease of deployment and administration, CSG is the company for you.