Client Portals and Tracking

Our online, secure portals give clients access to a support system where they can speak directly with an engineer. We also have our helpdesk, where you can submit support tickets and an engineer will get back to you.

Having access to our client support portal will give you the option to create, manage and review all projects if you so wish.

This is something that can be included within our block hour support and we would advise that it is something you use.

Tracking your hours

Even if you do not use our client support portals, all of your hours are tracked through our PSA system and then relayed back to you, so you know exactly where you are in terms of time left.

Block hour support is not inclusive of:

• Out of hours engineering
• Network cabling services
• Unused hours are non refundable should they not be used within the calendar year
• Expenses, hardware, software or subscription services
• CSG reserves the right to not provide support on systems or equipment that are deemed non standard
• Provision of large infrastructure projects will need to be surveyed prior to agreement