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Tel:0330 400 5465

Due to continued growth we are recruiting for an experienced 1st Line Support Engineer to join our helpdesk team.


  • Relevant 1st line / Helpdesk support experience
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies
  • Experience using and troubleshooting Microsoft Office
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • Basic understanding of PC hardware set-up and configuration
  • Excellent telephone manner and face to face communication skills
  • MCP certification would be beneficial, but is not essential


  • To provide technical support
  • To maintain a high degree of customer service
  • To take ownership of user problems and be proactive when dealing with issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients
  • Maintain a log of any software or hardware problems detected
  • To allocate more complex service issues to the relevant IT Support member


Salary: Negotiable Dependent on Experience
Location: This role will be commutable from Cardiff, Newport, Swansea, Rhondda, Merthyr, Bridgend and Port Talbot.
Job Types: Full-time, Permanent

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