1st Line Support Engineer Vacancy

Due to continued growth we are recruiting for an experienced 1st Line Support Engineer to join our helpdesk team.

Qualifications

• Relevant 1st line / Helpdesk support experience
• Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies
• Experience using and troubleshooting Microsoft Office
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
• Basic understanding of PC hardware set-up and configuration
• Excellent telephone manner and face to face communication skills
• MCP certification would be beneficial, but is not essential

Duties/Responsibilities

• To provide technical support
• To maintain a high degree of customer service
• To take ownership of user problems and be proactive when dealing with issues
• To log all calls on the call logging system and maintain full documentation
• Respond to enquiries from clients
• Maintain a log of any software or hardware problems detected
• To allocate more complex service issues to the relevant IT Support member

Salary: Negotiable Dependent on Experience
Location: This role will be commutable from Cardiff, Newport, Swansea, Rhondda, Merthyr, Bridgend and Port Talbot.
Job Types: Full-time, Permanent