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This week we will be showcasing our apprentices, as we celebrate National Apprenticeship Week here at CSG. First up is one of our IT Technical Support Apprentices, Luke Hood.

Name:

Luke Hood

Apprenticeship:

IT Technical support Apprentice

Why did you apply for the CSG apprenticeship?

I wanted a job in the field of IT support. CSG trains me in that field and provides me with a job at the same time. I also learn networking skills and principles. This is a subject that is very important in modern IT. However, it was missed out on both the college and A-Level courses that I did on ICT.

What does a normal day look like?

Most of the day I’m doing simple support calls. If I encounter any difficulty with a call I ask a colleague for help.

Where do you see yourself in three years’ time?

Hopefully in three years’ time I will  have considerably improved my skills as a technical support engineer. Hopefully I have progressed to a second line engineer.

Want to feature in our National Apprenticeship Week campaign next year? Head over to our careers page to find out more.

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