This week we will be showcasing our apprentices, as we celebrate National Apprenticeship Week here at CSG. First up is one of our IT Technical Support Apprentices, Luke Hood.
IT Technical support Apprentice
Why did you apply for the CSG apprenticeship?
I wanted a job in the field of IT support. CSG trains me in that field and provides me with a job at the same time. I also learn networking skills and principles. This is a subject that is very important in modern IT. However, it was missed out on both the college and A-Level courses that I did on ICT.
What does a normal day look like?
Most of the day I’m doing simple support calls. If I encounter any difficulty with a call I ask a colleague for help.
Where do you see yourself in three years’ time?
Hopefully in three years’ time I will have considerably improved my skills as a technical support engineer. Hopefully I have progressed to a second line engineer.
Want to feature in our National Apprenticeship Week campaign next year? Head over to our careers page to find out more.