Improving business operations through the outsourcing of daily IT management, and the technical support of a computer network is a practice known as managed services, and it is proven to be a cost-effective alternative to having a full-time IT department on site.
Outsourcing is a great strategy for business who don’t have sufficient time or manpower to dedicate in-depth efforts to dealing with network repairs, updates and maintenance, but who rely on their computer network and related services for the smooth running of their business processes.
Businesses who want to outsource their IT function and pay a fixed monthly fee for their computer network environment to be looked after, turn to Managed Service Providers, such as CSG. For our managed IT clients we provide a wide range of services such as data security, disaster recovery, cloud services and ongoing IT support.
There are numerous benefits to working with one service provider for all IT & Telecoms services, including:
1. One Provider for all your technology services
The biggest advantage to working with CSG would be to converge all the technology services your organisation consumes such as telecoms, IP telephony, internet connections, infrastructure, networking, complexities that come with cyber security, support and cloud services under a single source provision. For ease of management, you will have one number to call negating the need to maintain and manage multiple 3rd party suppliers. This importantly reduces outsourcing costs for your business.
2. Making your business futureproof
As with other parts of your business, your IT infrastructure is faced with certain risks. CSG manages the majority of these risks by putting our industry-specific knowledge to use when dealing with compliance and security concerns. Additionally, if we come across an issue, our support team is tasked with resolving it before it affects your business productivity.
3. Staying focused on your goals
Another benefit of outsourcing IT with CSG is the advantage it gives when compared to competitors who manage their IT in house – while they spend a lot of money and effort on IT research, development and implementation, you can focus on your business goals and strategic initiatives.
4. Leaving it to the experts
Partnering with a CSG means you have a team of experts at your disposal with an insight to industry-leading technology, who can ensure that the core components of your IT network are supported and proactively maintained. It also ensures that our dedicated team will have detailed procedures and policy paperwork supporting any updates made to your IT network components.
5. Tracking your data
CSG will keep track of your IT services historical data, available to access at your request – this includes service tickets, how and when they were resolved, as well as real-time performance information.
6. Relying on our support
It is CSG’s priority to make sure your IT network benefits from our efficient, fast and reliable support which we can deliver remotely through comprehensive support tools or via an onsite support team in situations when remotely resolving the problem in a short time period is not a viable option. You can rely on our IT support service from the onset – our dedicated support team is just a phone call or an email away at all times to ensure your computer network is well looked after.
7. Having a disaster recovery plan
Businesses of all sizes and industries are constantly generating large volumes of data crucial for the upkeep of the company’s functions – should this data be damaged or lost, the impact on the business would be significant. Therefore, CSG makes it a priority to ensure that a disaster recovery plan (DRP) is in place, which keeps human error, hacking and hardware failure from corrupting this data. DRPs usually include enhanced reliability of data backups and increased speed of recovery from cloud and locally to ensure continuity of business practices.
8. Continual evolution
One of the added advantages of outsourcing your IT network support to CSG is our dedication to constantly exploring ways in which we can utilise new technologies to provide continuous improvement to our clients.
Get in touch with our team to find out how you can set up your Managed IT Support with us.