CSG 360 Managed Support

CSG have made advancements in the way we deliver support to our customers.

Emphasis is placed on a Managed Support Service where your entire network is proactively monitored and managed 24/7 to ensure optimum performance for your business.

What will CSG’s Managed Support Service do for you?

• Maintain organisational compliance – Ensure your system is always running in accordance with your corporate policies on allowed applications, managed backups, security, anti virus and system audits.
• Improve business continuity – With the backup and data recovery service (BUDR) CSG can manage the backup of your systems. A backup agent is installed onto the target servers and automates backup to onsite disc which then replicates to server clusters located within our Tier 3 Data Centre environment for robust offsite backup.
• Call logging – Although a majority of mundane service calls will be automatically reported and dealt with by our help desk, you will be able to book calls online and check on their progress and see a full history of calls logged. If you prefer you can still send an e-mail or phone our help line direct.

These are just a few examples of the benfits our managed service will bring to your organisation, running alongside our manned helpdesk hours from 8.00am to 6.00pm Monday to Friday.

Dont forget we are also offering additional support covergae for weekends and 24/7, 365 days of the year.

Why not contact us and see how we can help your business get the most from your IT system? We would love to hear from you!