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Unleash your productivity with AI and Microsoft Copilot

Artificial intelligence (AI) is increasingly becoming part of our lives and transforming the ways we live and work.  Today you’re seeing it take centre stage in Microsoft 365 thanks to Copilot, which works alongside you to unleash creativity and transform work.

Defined simply, AI is the simulation of human intelligence by machines, especially computers. AI can perform tasks that usually require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.Here are a few terms you might hear in conversations about AI:

  • Rule-based AI operates based on a set of predefined rules and logic. This type of AI is useful for solving mathematical equations or producing logical statements. It can also be used for analysing large sets of fast-moving data to spot patterns and identify things like potential fraud.
  • Machine learning involves training a computer system to recognise patterns in data. Image and speech recognition are examples of machine learning.
  • Deep learning is a machine learning technique where layers of neural networks are used to process data and make decisions. A deep learning system looks at massive amounts of data and learns by spotting patterns. Deep learning AI is used for tasks such as image and speech recognition, natural language processing, and for making predictions about the future based on data. It’s a key part of the technology used in self-driving cars.
  • Natural language processing (NLP) enables computers to understand and interpret human language. This type of AI is one of the most common, as it’s used in chatbots, virtual assistants, and language translation software. NLP is what you’re using when you interact with Copilot using plain English instructions.
  • Generative is another form of AI that’s becoming more popular, and it features heavily in how Copilot does what it does. It creates new written, visual, and auditory content by way of existing data or input by humans. ChatGPT from OpenAI is a generative AI, in fact, that’s what the “G” in its name stands for.

AI in Microsoft 365

Over the coming months, you’ll notice new AI features being integrated into Microsoft 365 to support you at work and home. CSG’s new AI-powered product offerings can help you more quickly and creatively do the things you normally do.

The Microsoft AI logo

You can already find AI in Microsoft’s products and services. Want to create some unique art? Try Microsoft Designer. With Designer you can create AI-generated images simply by using a plain English prompt. Learn more about Designer and DALL-E.

Be aware of limitations

Like all transformative technologies, there are tasks that AI is not well suited for, so it’s important to be aware of the potential drawbacks.

AI-produced content and outputs may contain inaccuracies, biases, or sensitive materials because they were trained on information from the internet, as well as other sources. AI may not know about recent events yet and struggles to understand and interpret sarcasm, irony, or humour.  Please remember that it’s not a person.

You must review any content the AI generates for you to make sure it has accurately produced what you want.

You can help us improve AI-powered features by experimenting with them and giving Microsoft your feedback. Microsoft is dedicated to using AI responsibly and helping you do the same. Their commitment to responsible AI is guided by a core set of principles, such as reliability and safety, privacy and security, inclusiveness, transparency, and accountability.


Copilot and Microsoft 365 are built on Microsoft’s comprehensive approach to security, compliance, and privacy.

For more privacy information, see the following information:

Next Steps

Set up a meeting by emailing today and we can get you started.

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