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The Benefits of Managed IT Support

The continuous development and growth of modern services and software provide businesses with an ongoing effort to stay on top of IT challenges, threats and the need for optimisation.

Not to mention the developing sophistication of ransomware operators and cyber criminals, breaching over 50% of SMEs every year with new and ever-changing methods of attack.

It goes without saying that the easiest and most efficient way to stay on top of your IT, is by utilising a managed support service, preferably from your IT provider.  Our managed support service, here at CSG, is very popular due to the fact our team takes care of your IT needs and system monitoring 24/7, 365 days a year!

‘Our 360° Managed Support Programme will help you realise the benefits of IT with a seamless service. This will give you peace of mind and reduced downtime, all for one fixed monthly fee. This could be fully outsourced or as a support mechanism for your own in-house team.’

We’ve outlined some of the benefits of utilising a managed support service to help you decide if its something your organisation should consider:

1. Cost-effective expertise and experience

Reducing costs is an important reason to explore managed IT support, due to the fact you gain access to a fully employed team of knowledgeable experts, available for support at a fraction of the cost of having your own in-house IT team. 

By outsourcing the management of your digital software and infrastructure to an IT support service, you gain access to an entire team with specialist skills and expertise, saving you money as well as giving your employees time to focus on their tasks.

2. Flexibility and support

Many IT services offer tailored solutions and packages, offering flexibility to your business in terms of support, price and services offered.  

24/7 support will more often than not come as standard within a support package, giving you the peace of mind that your business will benefit from minimal downtime and continuous monitoring from the best in the industry. 

Here at CSG, our technical staff are Microsoft certified and work with all major technology vendors. This way we ensure the service and systems we provide are to the best possible standard.

3. Streamline your services and centralise your business

Streamlining your IT services under one package, from one provider saves costs and hassle, boosts productivity and allows you to focus on your core business competencies.  

Outsourcing your management service to a single team gives your employees a single port of call when experiencing technical difficulties, while also giving your business the benefit of centralisation, with your applications, digital services and servers all managed within a single easy-to-access space, improving the performance and productivity of your staff.

4. Disaster recovery

Disaster recovery is an important factor to consider when crafting a cyber strategy and is one of the most important benefits of employing a managed IT service.  Disaster recovery reduces downtime, and ensures your team can take back control of your digital infrastructure and services should a disaster occur. 

CSG works in data recovery and network redundancy, as well as disaster recovery testing and planning. Our experienced team can assess your current processes and identify any risks that could pose a threat to the continuity of your business and ensure you’re in the best position to adapt and recover should something happen. 

5. Future-proof services and up-to-date software

Employing the assistance of a knowledgeable, experienced team means your software and tech will be kept up to date, protected from cybercrime, and running smoothly. Your data and information will also be backed up and ‘future proofed’ with an effective disaster recovery plan – just in case!

Utilising Managed IT Support with CSG

From better productivity and happy, efficient employees, to increased customer satisfaction, businesses can only stand to gain from hiring CSG as a managed IT support service.  Ensuring that you have that extra peace of mind by protecting your systems and data, allows businesses to focus on what they’re good at rather than wasting time and effort on simply maintaining your IT infrastructure.

CSG specialise in delivering efficient, hassle-free solutions without unnecessary costs and complicated language.  Our team at CSG support offer a range of different services tailored to you and the needs of your business. We deliver some of the very best IT support to over 400 SMEs and we’ve developed a reputation we’re incredibly proud of and motivated to maintain. 

If you have any questions or are ready to book a consultation, then please contact us today.

Contact us if you'd like to explore a managed service for your business ...

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