Hour Support
% Cost Savings
% Hardware Refresh
Sites
Step One
Introduction
Children in Wales is the national umbrella body for organisations and individuals who work with children, young people and their families in Wales. They asked us to recommend and implement a telephony solution that could be rolled out across two sites in Cardiff and North Wales, as well as reduce costs and improve communications across the organisation.
Step Two
Proposals and Recommendations
Following discussions and approval from Children in Wales, we recommended that they abandon the costly and inflexible system and migrate across to the CSG Cloud Telephony platform. We also advised that existing numbers be saved and switched across and new handsets be deployed across both sites. The recommendation that mobile devices be integrated was also put forward.
Step Three
The Onboarding
Our engineers replaced the old telecoms system and moved CIW to the Cloud Telephony Platform. This provided essential services including hunt groups, auto attendant, music on hold and extension management. We saved and migrated telephone numbers and set up Polycom VX411 handsets across each site. Finally, mobile phones were integrated across the board to ensure senior staff were connected to the internal structure, no matter where they are or what device they are on.
Step Four
Measuring Results
After completion of the CSG Cloud Telephony project, CIW have benefited from increased telecoms performance and flexibility, reduced risk of hardware downtime through use of reliable Polycom equipment, and implementation of a lines and calls combination that has saved the organisation 27% on their telecom spends, allowing them to re-invest in other areas of the business. They have had a 100% hardware refresh and have seen an overall saving of 33%.
Testimonial
What Children in Wales said
“Matthew, Will and the team at CSG have been brilliant from start to finish. The customer service levels are at its best. They fully understood our needs and were happy to take on the project and delivered it with constant communication throughout. Highly recommend the team at CSG” – Marcia Jones, Children in Wales.
