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The Client

The Client  

University Hospitals Birmingham Charity is the official charity of University Hospitals Birmingham. UHB Charity is an umbrella charity, made up of the Queen Elizabeth Hospital Birmingham Charity, Heartlands Hospital  Charity, Good Hope 


Hospital Charity and Solihull Hospital Charity. 

UHB Charity work across all sites to support patients, families and staff at their hospitals, with their fantastic team of staff providing ‘added extras’ that are over and above that which is provided by the NHS.

The Background

The Background  

UHB Charity needed a specialist Microsoft Certified Partner to design a cloud-hosted system for a  critical line of business application, that could be easily accessed by the UHB staff and seamlessly integrate into the existing IT function.

The Service

The Service 

CSG worked with key stakeholders to identify the requirements, key drivers and proposed recommendations for a solution based around MS Azure and Azure Virtual desktop (AVD).  


The core service is built with Azure compute virtual machines to operate SQL backend databases and  Azure Active Directory Domain Services for important managed domain services. 

For end-user compute and delivery, CSG designed a custom build of Azure Virtual Desktop, where the UBH staff would access their line of business application via a cloud-hosted windows 10 multi-session look and feel desktop. The AVD service is provided on a per-user basis and important network shares, applications, MS 365 services and data are contained within a secure and controlled desktop experience. This service is available to UHB staff via the internet and accessible via any device, any location. 

From a security perspective, CSG configured the Azure VPN service for network security,  authentication requirements and completed further advanced security hardening of the MS Azure tenant for identity-based security. Sophos Intercept X provided Virtual Machine and Desktop local security, protecting the services against next-generation security threats, such as ransomware,  malware, and anti-exploit kits.  

The environment is protected and backed according to client requirements, with a daily, weekly, and monthly snapshot.

The Result

The Result  

Azure Cloud

UHB Charity now has an optimised and secure environment for sharing its line of business applications between staff. The environment operates on Microsoft Azure and uses best in class compute, storage, network, and security technologies.  

The day-to-day interaction with the service is monitored and supported by CSG’s ServiceDesk,  ensuring uptime and availability for the organisation. Any end-user support related incidents are catered for with an all-inclusive telephone and remote support service.


What The University Hospitals Birmingham Charity Said…

“It was very easy to work with CSG, who understood our requirement for the cloud hosting service and the entire cycle was handled very professionally from the very first phone calls through to the delivery of the service. We were happy with the overall service and would recommend CSG to any  organisation considering Microsoft Azure Services.” Mike Hammond, Chief Executive.

If you want to know how CSG can help your business, give our team a call today on 0330 400 5465, or fill in our contact form and someone will be in touch.