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Year Partnership




Hour Support

Step One


CSG has been supporting Ty Hafan for over 15 years. During this time we have implemented a new telephony system across 32 sites, among other services. The charity required an improved method of systems backup and a realistic business continuity plan. With a heavy reliance on IT systems, applications, data and telephony, it was crucial that the systems were kept operational in the event of a hardware failure, routine server maintenance or a disaster.

Due to increasing demands on the systems there were speed issues on the terminal server environment and a reliance on tape backup technology which would not guarantee quick recovery in the event of a failure or disaster. CSG were requested to tender recommendations to improve on the existing systems, with disaster recovery being the key strategy to the overall project delivery.

Step Two

Proposals and Recommendations

Following a full network and security audit, we recommended that they adopt MS HyperV virtualisation and cloud infrastructure with SAN storage, they move server resources to our tier 3 data centre in South Wales and they use Veeam backup to ensure continuity of systems.

Step Three

The Onboarding

With approval from Ty Hafan, we moved them to a new virtualisation technology, implemented three high performance terminal servers in a cluster and load balanced to share the workload. We co-located dedicated server resources to the data centre, provided contingency of the cloud telephony PBX through the use of SIP trunks and software based PBX, ensured in the event of a failure or an outage, the line provider would forward all incoming calls to the predefined SIP trunks and we made sure employees could access the system through a mixture of SIP handsets and softphones that would be linked to the recovery system.

Step Four

Measuring Results

The project allowed Ty Hafan to take advantage of an uplift in performance with faster architecture, greater storage flexibility and a comprehensive disaster recovery solution for critical data and voice services. The main benefits to Ty Hafan are the cost savings made on hardware provisioning through virtualisation, ease of server expansion, enhanced user productivity and peace of mind knowing that the IT systems are protected by industry leading technology. Should the worst occur, such as a fire or flood, the disaster recovery systems are instantly accessible via the cloud, ensuring that staff continue to work as normal.


What Ty Hafan said

“CSG has helped our organisation to remain operational should a failure or disaster scenario occur. The environment will help improve performance, increase efficiency and minimise the disruption that a disaster will have on our IT systems.” – Sarah Pierce, Ty Hafan.

If you want to know how CSG can help your business, give our team a call today on 0330 400 5465, or fill in our contact form and someone will be in touch.