Step One

Introduction

Curtis, Bowden & Thomas Accountants provide trusted advice to business and individuals across South Wales. Working from two offices situated in Tonypany and Bridgend, they were struggling with outdated IT and Telecoms technology. The employee productivity levels were being hindered by performance and capability problems. They wanted us to advise on, and implement a cloud telephony system that would reduce costs and improve employee productivity levels.

Step Two

Proposals and Recommendations

With a full network and security audit at CBT, we suggested that they move to the CSG 360 Managed Support Programme to monitor, maintain and support the systems. We also recommended that they remove the legacy telephone system and introduce Polycom VX11 handsets and move to the CSG Cloud Platform. CSG understood the requirements for providing adaptable managed services, that would support both IT and voice systems. There was also no IT expertise onsite, so we offered to provide network administration and support via our helpdesks.

Step Three

The Onboarding

Following discussions and approval from CBT, CSG installed Polycom VX11 handsets across two sites in Tonypandy and Bridgend, migrated them to the cloud platform to provide a more flexible telephone system for the organisation, provided adaptable managed services that would support both the IT and voice systems and we set up network administration and support via our helpdesks.

Step Four

Measuring Results

Better performing equipment and faster infrastructure means that staff and directors can now work more efficiently. Total costs have been reduced as a result of lower hardware provisioning bills and power usage has been reduced across the company. CBT benefit from increased telephony performance and business continuity, reduced risk thanks to reliable equipment and implementation of a Hosted IP Telephony solution. All of this has saved the business 38% on their telecoms spend.

Testimonial

What CBT said

“Our experience with CSG has been very seamless and effortless. We are extremely happy with the service. We would recommend CSG based on price and on the fact that they are very approachable and friendly. CSG always have a solution to any query, which we really appreciate! CSG’s engineers on the phones are always very helpful and explain things without being too technical. They definitely speak in a way that is easy to understand” – Michelle Brown, CBT

If you want to know how CSG can help your business, give our team a call today on 0330 400 5465, or fill in our contact form and someone will be in touch.