Step One

Introduction

The first stage in the CSG onboarding process is to get to know the customer. 30 Park Place were provided with a dedicated account manager who met them to learn more about the company. 30 Park Place is a a multi-disciplinary barrister chambers, highly ranked in the major legal directories. Their team offer legal advice and representation in a range of fields. Members of the Chambers didn’t have an effective IT System in place and were experiencing speed and performance issues. They needed a system that was reliable and high performing.

Step Two

Proposals and Recommendations

Following a detailed on-site survey, our engineer found incompatibility issues with documents created externally. Having worked closely with legal firms for a number of years, we knew that the latest versions of Meridian Law required higher performing server infrastructure. What’s more, with ageing infrastructure and architecture likely to fail, it had the potential to impact the whole business. We advised a full IT infrastructure refresh along with virtual servers and desktops. These would run on three high performance servers running the latest Windows Server and Exchange operating systems.

Step Three

The Onboarding

After the audit, and with approval from 30 Park Place, a team of CSG engineers migrated the company across to new operating systems. They also upgraded old kit and introduced Microsoft Remote Desktop Services. This would deliver end user computing to employee devices, but could be centrally managed. Third-tier engineers also ensured that the new infrastructure was backed up via disc imaging technology.

Step Four

Measuring Results

The new infrastructure and virtualisation allows staff to work more efficiently with higher performing equipment. There is no need for local processing at desktop level, as this is delivered and managed centrally in the CSG Data Centre. Therefore reducing the desktop cost of ownership and on-going maintenance. Importantly, 30 Park Place now benefit from standardised versions of documents and has the resources to enable the upgrade of the Merdian Law application.

On-going proactive managed support from CSG ensures that the systems are monitored 24/7/365. Costs have been reduced as a result of the lower hardware provisioning, power consumption and desktop ownership costs. 30 Park Place now use CSG for all aspects of their IT and Telephony systems within an integrated 360° Managed Support Programme.

Testimonial

What 30 Park Place Said

“The upgrade has provided performance gains and ensured our staff can work more efficiently. It is crucial that our staff can access their desktop and data irrespective of what terminal or device they log into the system with. We are very happy with the implementation and the support programme CSG provide us with” – Phillip Griffiths, Thirty Park Place

If you want to know how CSG can help your business, give our team a call today on 0330 400 5465, or fill in our contact form and someone will be in touch.